Desktop Support Technician, End User EngineeringRKON • Memphis, TN, US
Desktop Support Technician, End User Engineering
RKON • Memphis, TN, US
job_description.job_card.1_day_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
- serp_jobs.filters_job_card.quick_apply
job_description.job_card.job_descriptionWe are pursuing an IT Desktop Support Technician looking to elevate their career. This role will support our Memphis, TN client office location Monday-Friday (on-site). This is an opportunity to get hands-on experience with the latest technologies in the healthcare industry. The ideal candidate will have a strong desire to continue growing their IT career. Our End User Engineering (EUE) professionals are expected to provide high-quality end-user support, with a strong background in PC support (Windows) and proven experience with Microsoft 365 and Teams. Candidates must possess above-average customer service, organizational, verbal, and written skills. User Support & Service Delivery Provide world-class customer service by acting as a customer advocate, setting a positive, supportive tone, and ensuring clear communication with end-users. Accept and respond to support requests (tickets, phone, email, chat, alerts, etc.) to ensure maximum possible service availability and performance. Provide Level 1 and 2 support for incidents and service requests related to hardware, software, mobile devices, and network connectivity. Document and track all support activities (requests, resolutions, and user interactions) in the IT ticketing system, ensuring timely and accurate updates to notes, customer communications, and related fields (priority, category, etc.). Troubleshoot and resolve incidents (including incident triage) or escalate complex issues as required to senior support engineers or external vendors, facilitating workflow and queue management to meet or exceed defined Service Level Agreements (SLAs). Reference, follow, and provide feedback on documented knowledge articles to ensure consistent solutions and contribute to the knowledge base. System & Infrastructure Management Manage user access within Microsoft 365 and on-premises Active Directory (AD), including creating, modifying, and deleting user accounts, assigning permissions via group assignments, and performing password resets. Fulfill IT-related requests and perform routine maintenance tasks, such as system updates, antivirus scans, and backups, to ensure the security and stability of desktop and mobile systems. Install, configure, and maintain desktop operating systems, applications (including Microsoft Office applications across all versions and platforms), and software updates. Setup and deploy IT equipment for new and existing employees, including staging desktop computers, laptops, mobile devices, peripherals (printers, scanners), and network drive mapping. Provide comprehensive mobile device support, including configuration, Mobile Device Management (MDM), provisioning, and troubleshooting. Provide support for desk phones (assign numbers, extensions, setup voicemail) and setup / maintain Conference Room AV equipment as needed. Projects & Collaboration Collaborate with other IT teams to escalate and resolve complex technical issues in a timely manner. Provide user training and assistance on basic IT tasks, such as email setup, software usage, and new system onboarding. Assist with IT projects and initiatives, such as hardware refreshes, software upgrades, system migrations, and other assigned administrative or client projects. Required Technical and Professional Expertise A desire to pursue a long-term career in IT, demonstrating a willingness to learn and adapt to change. Exceptional Customer Service and Communication Skills : Strong customer service background with professional verbal, telephone, and written communication techniques. Excellent teamwork, interpersonal, and cross-cultural communication skills. Time Management and Problem-Solving : Ability to be punctual and reliable. Demonstrate excellent multi-tasking and time management skills with the ability to work under pressure, meet scheduled obligations, and operate with minimal supervision. Strong problem-solving / analytical skills to efficiently determine next steps. Core Technical Knowledge : Strong technical knowledge of desktop hardware, operating systems (OS), and productivity software. Proven experience troubleshooting network connectivity issues, and printing errors. Required working knowledge of the MS Office suite (Teams, Outlook, Word, PowerPoint, Excel) and Office 365 environments. General understanding of security threats such as phishing and malware. Preferred Technical and Professional Expertise Experience & Certifications : 3+ years of experience in desktop support or a similar IT support role. ITIL knowledge or other relevant IT certifications (e.g., CompTIA A+, MCDST, or equivalent). Advanced Troubleshooting & Systems Familiarity : Familiarity with MacOS, including the ability to triage hardware and OS / software issues. Familiarity with Microsoft account and mailbox administrative tasks. Familiarity with enterprise systems like Active Directory (AD), servers, backup solutions, and network components (switches / firewalls). Education Requirements : High school diploma Training Requirements After Joining RKON : Knowledge Centered Service - Fundamentals certification (within 3 months) Technical training / certification aligned with business needs Hardware vendor training / certifications aligned with business needs Microsoft AZ-900 Azure Fundamentals (within 12 months) Microsoft MS-900 Microsoft 365 Fundamentals (within 6 months) Compensation : The expected base salary for this position is $45,000. This position is also eligible for quarterly base salary increases that would be dependent on pre-defined performance factors. As part of our total compensation package, RKON provides a benefits package that includes health insurance (medical, dental, vision, life, and long and short-term disability insurance); flexible time off; and a 401(k) Plan with employer match to qualifying employees. All compensation determinations are based on the skills and experience required for the position and commensurate with experience of selected individuals, which may vary above and below the stated amounts. RKON does not accept unsolicited resumes from staffing agencies, search firms, or any third parties. Recruiters, please do not contact. Powered by JazzHR
Desktop Support Technician, End User Engineering About us :
- RKON is an ISO27001 and AICPA SOC 2 Type II certified company that specializes in providing IT migration and transformation services for the Mergers and Acquisitions market. RKON was recently recognized as one of the 100 best places to work in IT, highlighting our competitive advantage of empowering thought leaders and providing cutting-edge solutions for the fast-paced industry of Private RKON is looking for ambitious professionals to join our award-winning team.
- We have a proven track record for finding and developing top talent with people that believe they can achieve something greater.
- We also pride ourselves on fostering an environment where initiative, creative thinking, and collaboration are encouraged and rewarded—a key reason for the extraordinary level of service we deliver to our customers.
Join the team responsible for securing RKON’s Microsoft Gold Partnership status and helping RKON attain a spot in the Top 100 Microsoft Partners. About the position :
The goal of the EUE Desktop Support Technician is to provide on-site support, guidance, and the rapid restoration of normal services to customers and users. Responsibilities Include :
serp_jobs.job_alerts.create_a_job
Desktop Support Technician • Memphis, TN, US
Job_description.internal_linking.related_jobs
A company is looking for a Support Engineer to bridge customer-facing teams and the engineering organization.Key Responsibilities Own technical triage by investigating, reproducing, and diagnosin...serp_jobs.internal_linking.show_more A company is looking for an IT Support Technician.Key Responsibilities Provide technical support via various communication channels for IT products and services Troubleshoot a wide range of IT-r...serp_jobs.internal_linking.show_more A company is looking for a Help Desk Technician.Key Responsibilities Provide technical support and troubleshooting for hardware and software issues Assist customers with inquiries and deliver ex...serp_jobs.internal_linking.show_more A company is looking for a Desktop & End-User Engineer III.Key Responsibilities Provide on-site and remote technical support, installation, and configuration for desktop and laptop systems Diagn...serp_jobs.internal_linking.show_more 
Our Flatbed Freight Volumes are BOOMING! If You Want Lots of Miles and to Earn BIG Weekly Paychecks, Contact Us Today!.No Flatbed Experience Necessary.
Flatbed Driver Benefits Include : .Top Drivers A...serp_jobs.internal_linking.show_more Take Advantage of Our Freight Network & Decked Out Trucks To Log Big Miles and Earn Big Paychecks! .AMX Network Driver Benefits Include : .
Pay Based on Hourly Rate or CPM .AMX is Committed to Getting...serp_jobs.internal_linking.show_more A company is looking for an Executive Support Tier 3 Technician.Key Responsibilities Provide high-level IT support to executives, addressing complex technical issues across various systems Act a...serp_jobs.internal_linking.show_more 
Start Your Automotive Career with Walt Massey – Join the Best in the Business!.Are you ready to jumpstart a rewarding career in the automotive industry?.
Whether you're just getting starte...serp_jobs.internal_linking.show_more
At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success.
We empower our teams, contribute to our communiti...serp_jobs.internal_linking.show_more A company is looking for a Junior Support Engineer to provide technical support and assist in resolving operational issues.
Key Responsibilities : Respond to and troubleshoot issues reported by mon...serp_jobs.internal_linking.show_more 
On Deck Deliveries is in search of Support Specialists who embody our principle of being the "Hardest Worker In The Room.
This role is crucial for ensuring timely, safe, and customer-focused de...serp_jobs.internal_linking.show_more A company is looking for a Desktop Support Representative - Level 1.Key Responsibilities Serve as the first point of contact for store associates experiencing issues with digital selling Android ...serp_jobs.internal_linking.show_more A company is looking for a Desktop Sync Engineer.Key Responsibilities Design and build software for millions of daily users Collaborate with product managers to create user-focused sync experien...serp_jobs.internal_linking.show_more A company is looking for a System Support Engineer to assist in customer onboarding and troubleshooting in a remote setting.
Key Responsibilities Facilitate new customer onboarding and troubleshoo...serp_jobs.internal_linking.show_more Desktop Support Technician0 1099 Contract About us : .RKON is an ISO27001 and AICPA SOC 2 Type II certified company that specializes in providing IT migration and transformation services for the Merg...serp_jobs.internal_linking.show_more Our Flatbed Freight Volumes are BOOMING! If You Want Lots of Miles and to Earn BIG Weekly Paychecks, Contact Us Today!.No Flatbed Experience Necessary.
Flatbed Driver Benefits Include : .Top Drivers A...serp_jobs.internal_linking.show_more Take Advantage of Our Freight Network & Decked Out Trucks To Log Big Miles and Earn Big Paychecks! .AMX Network Driver Benefits Include : .
Pay Based on Hourly Rate or CPM .AMX is Committed to Getting...serp_jobs.internal_linking.show_more A company is looking for a Remote Helpdesk Support Analyst.Key Responsibilities Answer calls and chats from team members, assist with problems, and enter issues into the help desk ticketing syste...serp_jobs.internal_linking.show_more
Support Engineer
VirtualVocations • Memphis, Tennessee, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
IT Support Technician
VirtualVocations • Memphis, Tennessee, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Help Desk Technician
VirtualVocations • Memphis, Tennessee, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Desktop Support Engineer
VirtualVocations • Memphis, Tennessee, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
CDL-A Flatbed Drivers : Earn $1700-$1800+ / Wk incl. Tarp Pay. Deluxe Equip! Collierville, TN
Alabama Motor Express • Atoka, TN, USA
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
CDL-A Drivers : Earn Up To $1500+ / Wk (paid hrly or cpm)! 100% No Touch Collierville, TN
Alabama Motor Express • Bartlett, TN, USA
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Executive Support Technician
VirtualVocations • Memphis, Tennessee, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Automotive Porter
Walt Massey Chevrolet Marion • Marion, AR, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Computer Network Architect
Leidos • Millington, TN, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Junior Support Engineer
VirtualVocations • Memphis, Tennessee, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Helper / Support Specialists
Big League Movers • Memphis, TN, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Desktop Support Representative
VirtualVocations • Memphis, Tennessee, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Desktop Sync Engineer
VirtualVocations • Memphis, Tennessee, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
System Support Engineer
VirtualVocations • Memphis, Tennessee, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Desktop Support Technician - 1099 Contract
RKON • Memphis, TN, US
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
serp_jobs.last_updated.last_updated_1_day
CDL-A Flatbed Drivers : Earn $1700-$1800+ / Wk incl. Tarp Pay. Deluxe Equip! Memphis, TN
Alabama Motor Express • Munford, TN, USA
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
CDL-A Drivers : Earn Up To $1500+ / Wk (paid hrly or cpm)! 100% No Touch Memphis, TN
Alabama Motor Express • Marion, AR, USA
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Remote Help Desk Technician
VirtualVocations • Memphis, Tennessee, United States
serp_jobs.filters.remote
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted