Technical Support ManagerVirtualVocations • Boulder, Colorado, United States
Technical Support Manager
VirtualVocations • Boulder, Colorado, United States
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A company is looking for a Manager, Technical Support.
Key Responsibilities
Cultivate a positive team culture focused on continuous improvement and exceptional customer results
Mentor and manage a team of Technical Support Associates, fostering a culture of learning and accountability
Develop and execute support enablement programs, ensuring effective onboarding and training for technical expertise
Required Qualifications
3+ years of experience managing a Technical Support or similar customer-facing team in a B2B SaaS environment
Demonstrated success in managing operational performance using SLAs and key KPIs
Proven ability to motivate a team in a fast-paced, high-growth setting
Proficiency with modern support platforms (e.g., Salesforce Service Cloud, Zendesk)
Experience in analyzing support metrics to drive strategic improvements
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Technical Support • Boulder, Colorado, United States
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