Job Description
Job Description
General Summary
The full time teller is responsible for providing exceptional customer service to consumer and commercial customers by conducting cash, deposit, and withdrawal transactions efficiently and accurately while in compliance with established policies and procedures. Under the direct supervision of the Head Teller, the full time teller also assists new and existing customers with financial needs and offers products and services to fulfill those needs.
Essential Functions
This position requires flexible hours.
Relationship Development
- Identifies and meets customer needs through sales and service with focus on deepening customer relationships
- Actively listens for opportunities to cross-sell additional products and services
- Answers customer inquiries and refers customers to the appropriate bank representative for specialized products and services
- Answers phone courteously within three rings or less
- Demonstrates Raving Fans behaviors and use of the Winning Play while creating exceptional customer experiences
- Resolves customer complaints regarding sales and service
Branch Operations
Maintain an adequate cash drawer at all times; this includes buying and selling currency to and from the vault, as necessaryConducts cash, deposit, loan, deposit and withdrawal transactions accuratelyBalances cash drawer in accordance with Bank procedures and regulationsPerform as a team member in allocating and coordinating the work flowContribute to the fulfillment of the department and bank objectives and goalsProcesses night depositsCompletes Teller Hours Worksheet accurately and in a timely mannerPrepares compliance forms, such as, Monetary Instrument Log (MIL), Currency Transaction Report (CTR), etc. accurately and in a timely mannerOperates bank equipment, such as, teller machine, currency counter, cash advance machine, typewriter, etc.Issues Official Checks and Money OrdersTrains with Head Teller to perform Head Teller dutiesAttends branch meetingsProcesses credit card cash advancesPerforms other duties as assignedCompliance
Adhere to all regulatory requirements and bank policies and proceduresResolves any discrepancies involving Currency Transaction Reports (CTR), Monetary Instrument Log (MIL) in a timely mannerNotifies Head Teller of any outage before close of dayAdheres to the Cash Control ProceduresEnsures teller area is secure and all security requirements are followedCompletes required online training assignments in a timely mannerWorking Conditions
Generally good with little exposure to noise, extreme temperatures, dust, or other adverse factors.Considerable effort and eyestrain from continuously verifying accuracy of all work leaving the department.May be required to stand for long periods of time while providing teller service.Minimum Level of Preparation and Training
High School diploma or equivalentOne year previous experience with direct customer service interaction requiredPrevious experience handling cash transactions preferredRequired Abilities, Knowledge, and Skills
Ability to further develop consumer and commercial relationships and cross-sell additional products and services to match customer’s needs and wantsAbility to develop knowledge of the bank’s products, services, and processesAbility to accomplish multiple objectives in a fast paced environmentAbility to develop a thorough understanding of bank specific software and other basic office equipmentExcellent communication, team-work, and customer service skillsStrong organizational, time management, and presentation skillsWorking knowledge of Microsoft Office Applications, such as, Work, Excel, and OutlookEmployees are required to perform other duties as assigned by management that may not be listed. Management reserves the right to change this job description as needed.
