Operations Supervisor

Operations Supervisor

The Operations Supervisor, through direct involvement with the General Manager, Operations Manager, and Call Center Manager controls the daily delivery of the para-transit service and has the overall responsibility for on-time performance, productivity, driver, and vehicle assignment. The Operations Supervisors reports to the Call Center Manager.

Key Responsibilities & Accountabilities :

The following is not intended to be a comprehensive list of the essential functions of the Operations Supervisor position, but rather a general description of some of the requirements necessary to carry out the duties and responsibilities of this position. The Operations Supervisor must be able to perform the following tasks, among others :

Job Responsibilities :

• Supervises a sub-department within a department consisting of 10 employees.
• Reviews key performance indicators and adjusts services to ensure on-time performance.
• Controls on-time performance of routes and ensures each route is covered daily; reviews driver performance multiple times per day utilizing specific reports.
• Identifies and communicates via 2-way radio or other communication device, potential rerouting required because of traffic, construction or accident situations.
• Monitors workforce level and identifies driver shortages.
• Schedules subcontractor assignments to achieve optimal fleet efficiency.
• Coordinates emergency communications in the event of service disruption.
• Assigns open work and overtime to drivers and develops the daily operating board.
• Coordinates with maintenance staff by assisting with vehicle change outs that occur in the field minimizing service disruption and inconvenience to passengers.
• Respond to individual employee / passenger concerns in a manner that includes investigation and follow-up to appropriate department managers.
• Liaises with relevant personnel regarding booking and scheduling issues.
• Ensures that operation follows both client and company policies and procedures.
• Clearly communicates each staff member's roles and responsibilities and provides support to help staff accomplish assigned objectives.
• Prepares required operating reports for management staff.
• Respects and maintains the confidentiality of all employee records, business records, client and customer information, data, and other information not otherwise available to the public.
• Demonstrates regular and consistent attendance and punctuality in compliance with the company attendance policy.
• Works flexible hours and on weekends and holidays as required.
• Possess the ability to make key decisions as needed.
• Tasked with ensuring schedules are updated on a weekly basis and recorded in the scheduling software.
• Reviews, approves, or deny driver time-off requests.
• Ensure that all impacted passengers are notified and keep informed of their transportation status.
• Analyze and adjust system routing parameters, as needed, for scheduling efficiencies.

Working Conditions :

The Operations Supervisor works in an office environment and may be called upon after hours from time-to-time by office employees or managers, in an emergency, or other reasons as required. The job requires the following physical activities : sitting, standing, walking, typing, filing, answering phones.

Talent Requirements :

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants. Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.