Citation Appeals Coordinator

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Overview

UC Irvine is a member of the Association of American Universities and is ranked among the nation's top 10 public universities by U.S. News & World Report. The campus has produced five Nobel laureates and is known for its academic achievement, premier research, innovation and anteater mascot. UCI Transportation and Distribution Services oversees transportation planning, parking operations, guest and event services, business mail services, campus mapping, fleet services, sustainable transportation, document management including personnel records systems, and passport services. UCI Transportation has an environmental commitment to reduce greenhouse gas emissions and an economic commitment to providing cost-effective, timely services to campus constituents.

Your Role on the Team

Under the general supervision of the enforcement supervisors, the lead parking representative is responsible for all aspects of parking citation management, including adjudication, reconciliation of payments (totaling more than $1M annually), facilitation and resolution of complaints and inquiries regarding parking violations and the administrative adjudication process, dispensation of delinquency notices, and the preparation and scheduling of administrative hearings. Other responsibilities include dispatch duties in support of enforcement officers in the field; and the training of new FTE, casual-restricted, and volunteer enforcement employees. The Lead Parking Representative will be required to use independent judgment in decision-making while maintaining compliance with the California Vehicle Code (CVC), and must articulate written and verbal information effectively, performing multiple complex tasks in a high-stress environment.

What It Takes to be Successful

Required :

• Capable of interacting with a diverse population in a high-volume, customer-focused work environment.
• Excellent customer service skills with the ability to communicate patiently and courteously with irate individuals.
• Effective conflict resolution skills with the ability to maintain equanimity in the face of resistance, indifference, and hostility.
• Ability to interpret and explain complex policies and regulations to faculty, staff, students, and visitors.
• Capable of making quick decisions in a field setting.
• Able to establish and maintain good working relationships in a diverse and team-based department.
• Skilled at communicating clearly and effectively with tact and professionalism to a diverse group of faculty / staff, students, and public customers.
• Ability to follow through on assignments and work independently, receiving only general direction.
• Adaptable to rapid and frequent changes in operational procedures and working environment.
• Ability to identify relevant concerns or factors, reach logical and objective conclusions and recognize alternatives and implications.
• Proficient in basic computer skills and MS Office applications.
• Able to work outdoors, year-round, and in all weather conditions.
• Availability to work a rotating schedule that will include evenings and weekends.
• Able to work around moving vehicles on roadways, parking lots, and surface lots.
• Willingness to wear department-issued uniform.
• Working knowledge of the California Vehicle Code as it relates to parking enforcement.
• Mathematical skill sufficient to monitor and maintain effective control of money received from payment for permits, citations, and other products.
• Demonstrate skill in using the phonetic alphabet.
• A minimum of 1 year of experience in a related field.

Preferred :

Total Compensation

The expected pay range for this recruitment is $24.32-$26.30 hourly. In addition, we offer benefits including medical insurance, sick and vacation time, retirement savings plans, and discounts. For details, see the compensation practices and benefits links.

Conditions of Employment

The University of California, Irvine seeks to provide a safe and healthy environment. All applicants who accept an offer must comply with conditions including Background Check and Live Scan, Employment Misconduct disclosures, Legal Right to work, Vaccination Policies, Smoking and Tobacco Policy, and Drug Free Environment. Additional conditions may apply depending on the business unit.

Equal Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories. UC Irvine is committed to a diverse workforce and inclusive environment. Reasonable accommodations are provided for applicants with disabilities on request. For more information, contact Human Resources.

Note This description reflects the typical responsibilities and requirements of the role and is not a promise of a job offer or continued employment.

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