Talent.com
Fraud Investigations Associate

Fraud Investigations Associate

Minnwest BankEagan, Minnesota, United States
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Locations available : Eagan (preferred), Ortonville, or Waseca

About Minnwest : Minnwest is a family owned, community bank based in Minnesota and South Dakota. We believe our success is measured by the extent in which we have a positive impact on the communities we serve. We are committed to building strong, vibrant communities through our core values :

  • The customer is the first priority.
  • We will keep all of the commitments we make.
  • We are the people who get things done.
  • We will work together as a team.

Job Summary : Fraud Investigations Associates are responsible for assisting in the monitoring of and the investigation with customers pertaining to fraudulent activity, providing Minnwest Bank customers with a professional and courteous knockout experience when dealing with suspicious activity. Fraud Associates execute required actions to resolve customer issues and ensure risk mitigation, working to recover losses and

maintain adequate controls. Must be professional, welcoming, and responsible through all communication channels.

Duties and Responsibilities (including but not limited to) :

  • Monitor and track daily systems for suspicious activity
  • Contact customers directly to ascertain validity of activity and gather relevant information
  • Execute appropriate actions in bank systems. Actions may include, but are not limited to, completing required documentation for ACH / Wire Transfer and Check transactions with customers and third parties, working through fraud cases, changing status of debit cards or ordering new debit cards, and restricting online activity.
  • Assist in monitoring of fraud reports, daily core system activity logs, internet banking and exception reports.
  • Utilize necessary security procedures to properly identify customers
  • Complete customer correspondence and all follow-up in a timely manner
  • Perform other duties as assigned and backup duties as needed
  • Minimum Requirements :

  • High school diploma
  • 3+ years of customer service experience
  • 1 - 2 years of banking experience (fraud, internal audit or risk and compliance areas strongly preferred)
  • Skilled in use of Microsoft Office suite products - Excel, Word, PowerPoint, etc.
  • Preferred Qualifications :

  • Working knowledge of bank operation processes
  • Knowledge of FiServ Premier application
  • Knowledge of or experience with UCC regulation and Regulation E
  • Schedule : Monday - Friday : 9 : 00 a.m. - 5 : 30 p.m.

    Workplace Environment :

  • Requires face-to-face interaction and coordination of work with other employees and departments, and in-person interaction.
  • Working at a computer and utilizing a telephone
  • Occasionally lifting up to 50lbs
  • May involve traveling for training or meetings
  • Pay Range : $24.80 - $30.15 hourly

    The pay range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. The salary range represents anticipated base pay for this role. The actual pay offered will consider internal equity and may vary based on factors including but not limited to work location, candidate's job-related knowledge, skills, and experience, among other factors.

    Minnwest Benefits : In addition to salary, Minnwest Bank offers a comprehensive benefits package, including incentive and recognition programs. Minnwest Bank is focused on taking care of our employees and their families, and supporting their health and financial well-being, including :

  • Comprehensive Medical, Vision and Dental Insurance
  • Retirement savings including 401(k) with Employer Match and Employee Stock Ownership Plan (ESOP)
  • Paid Holidays and Competitive Paid Vacation Days
  • Paid Parental Leave
  • Short- and Long-Term Disability
  • Life, Critical Illness, and Accidental Insurance
  • Tuition Reimbursement and Career Development Opportunities
  • Employee Assistance Program (EAP)
  • Paid Time Off to volunteer in your community
  • Opportunities to connect with others through our diversity and inclusion focused Employee Resource Group
  • All benefits are subject to eligibility requirements.

    A full background check, including federal, state, county, and civil, and general financial credit check will be conducted on the final candidate for this position. Candidate must pass the background check and financial credit check in order to obtain employment with Minnwest. Failure to meet any of the requirements may result in a rescission of your offer of employment.

    EEO : All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    serp_jobs.job_alerts.create_a_job

    Associate • Eagan, Minnesota, United States

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Wells Fargo - Branch Manager Minnesota River Valley (Remote - hybrid)

    Wells Fargo - Branch Manager Minnesota River Valley (Remote - hybrid)

    WELLS FARGO BANKNORTHFIELD, Minnesota, United States of America
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +1
    Are you looking for more? Find it here.At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Tax Associate - 2+ Yrs Paid Tax Experience Required

    Tax Associate - 2+ Yrs Paid Tax Experience Required

    IntuitJordan, MN, United States
    serp_jobs.job_card.full_time
    Intuit is seeking highly motivated individuals to join our dynamic team as dedicated TurboTax Live Seasonal Local Service Associates in one of our new TurboTax locations across the United States on...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Real Estate Agent

    Real Estate Agent

    Weichert, RealtorsNorthfield, Minnesota, US
    serp_jobs.job_card.full_time
    Job Description Are you a driven, customer-focused individual looking to build a successful career in real estate? Our local Weichert® franchised company is seeking enthusiastic Real Estate Agents ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    NOW HIRING - Branch Manager Minnesota River Valley (Remote - hybrid)

    NOW HIRING - Branch Manager Minnesota River Valley (Remote - hybrid)

    WELLS FARGO BANKNORTHFIELD, Minnesota, United States of America
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +1
    Are you looking for more? Find it here.At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Senior Ethics & Compliance Investigations Partner

    Senior Ethics & Compliance Investigations Partner

    MarvinEagan, MN, United States
    serp_jobs.job_card.full_time
    Senior Ethics & Compliance Investigations Partner.At Marvin, Doing the Right Thing is one of our core values.It's important that any act not in alignment with this value is taken seriously through ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Licensed Mental Health Counselor

    Licensed Mental Health Counselor

    HeadwayNorthfield, MN, United States
    serp_jobs.job_card.full_time
    Licensed Mental Health Counselor (LMHC).Wage : Between $120-$131 an hour.Licensed Mental Health Counselor — Are you ready to launch or expand your private practice? . Headway is here to help you star...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Remote Finance Advisor - AI Trainer

    Remote Finance Advisor - AI Trainer

    Data AnnotationShakopee, Minnesota
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +1
    We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the q...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Senior Manager of First Line Risk Payments and Fraud

    Senior Manager of First Line Risk Payments and Fraud

    Associated Bank - CorpMinneapolis, MN, United States
    serp_jobs.job_card.full_time
    At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your gr...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Operations Director

    Operations Director

    EntegrisChaska, MN, United States
    serp_jobs.job_card.full_time
    Here at Entegris, we use advanced science to enable technologies that transform the world, and we are seeking employees who have the drive to continue that mission. Solutions Vice President of Opera...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Senior Product Compliance Engineer

    Senior Product Compliance Engineer

    EntegrisChaska, MN, United States
    serp_jobs.job_card.full_time
    Senior Product Compliance Engineer.Not everyone who works for a global company shares the same background, experiences and perspectives. We leverage the differences of our employees to bring new ide...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    SIU Investigator

    SIU Investigator

    Allied UniversalMinneapolis, MN, United States
    serp_jobs.job_card.full_time
    Advance Your Career in Insurance Claims with Allied Universal Compliance and Investigation Services.Allied Universal Compliance and Investigation Services is the premier destination for a career in...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Director Product Management - Cyber Fraud & Abuse

    Director Product Management - Cyber Fraud & Abuse

    TargetBrooklyn Park, MN, United States
    serp_jobs.job_card.full_time
    Pay is based on several factors which vary based on position.These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Tar...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Fraud Investigations Associate

    Fraud Investigations Associate

    Minnwest BankEagan, MN, United States
    serp_jobs.job_card.full_time
    Eagan (preferred), Ortonville, or Waseca.Minnwest is a family owned, community bank based in Minnesota and South Dakota.We believe our success is measured by the extent in which we have a positive ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Prin Internal Credit Reviewer

    Prin Internal Credit Reviewer

    Compeer FinancialLakeville, MN, United States
    serp_jobs.job_card.full_time
    Compeer Financial is a member-owned cooperative located in Illinois, Minnesota and Wisconsin.We bring together team members with a variety of backgrounds and experiences to help provide financial s...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Senior Manager of First Line Risk Payments and Fraud - Commercial

    Senior Manager of First Line Risk Payments and Fraud - Commercial

    Associated Bank - CorpMinneapolis, MN, United States
    serp_jobs.job_card.full_time
    At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your gr...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Cybersecurity Threat Analyst Co-Op - Spring 2026

    Cybersecurity Threat Analyst Co-Op - Spring 2026

    EntegrisChaska, MN, United States
    serp_jobs.job_card.full_time
    Cybersecurity Threat Analyst Co-Op - Spring 2026.Cybersecurity Threat Analyst Co-Op - Spring 2026 Here at Entegris, we use advanced science to enable technologies that transform the world, and we a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Remote Finance Director - AI Trainer

    Remote Finance Director - AI Trainer

    Data AnnotationShakopee, Minnesota
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +1
    We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the q...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Associate Quality Analyst

    Associate Quality Analyst

    OptumDELANO, Minnesota, United States
    serp_jobs.job_card.full_time
    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives.The work you do with our team will directly improve health outcomes by connect...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    SOX Auditor

    SOX Auditor

    Old National BankLake Elmo, MN, United States
    serp_jobs.job_card.full_time
    US-IN-Evansville | US-IL-Chicago | US-MN-Lake Elmo | US-MN-St Louis Park.Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a region...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Digital Forensic Incident Responder

    Digital Forensic Incident Responder

    Element Materials TechnologySaint Paul, MN, United States
    serp_jobs.job_card.full_time
    Digital Forensic Incident Responder.US-OH-Blue Ash | Work From Your Own Home.We are looking for an enthusiastic and experienced. Digital Forensic Incident Responder (DFIR).You will play a critical r...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days