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Senior Help Desk Specialist
Senior Help Desk SpecialistZolon Tech Inc. • Baltimore, MD, US
Senior Help Desk Specialist

Senior Help Desk Specialist

Zolon Tech Inc. • Baltimore, MD, US
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Job Description

Job Description :

  • Note : The candidate must be flexible to work overtime as needed, including weekends, holidays, and off-hours.

Minimum Qualifications :

  • Help Desk Specialist (Senior) A minimum of seven (7) years of experience in an enterprise IT environment supporting computer hardware, software, and / or enterprise applications.
  • A minimum of three (3) years of experience using JIRA, Service now or other help desk ticketing applications.
  • A minimum of three (3) years of experience supporting Lan, Switching, and Wireless Access Points (WAP) or related.
  • A minimum of three (3) years of experience managing enterprise antivirus solutions.
  • Proficiency in using MS Active Directory, Microsoft Windows Server, MS Office Suite products, Enterprise Application and experience with Google Suite.
  • Experience supporting desktop and laptop operating systems using Windows 11, Linux and MAC OS.
  • Experience managing Multi-Function-Printers such as Lexmark / Client / Canon / Konica etc.
  • Experience in network technologies such as LAN and WAN, network protocols such as TCP / IP, UDP, and DHCP, and network devices like routers, switches, firewalls, or servers.
  • Possesses excellent communication skills to handle a diverse team of stakeholders requesting technical support tactfully.
  • Ability to learn new technical concepts quickly and stay abreast of current trends.
  • Ability to lift and carry desktop equipment such as laptops, computers, and monitors.
  • Ability to work collaboratively with various technical teams, business users, managers, and other non-technical staff.

    • Preferred Qualifications :

  • A minimum of five (5) years of experience managing Active Directory Environment or Servers.
  • Experience as a Service Desk Administrator of JIRA or other similar products.
  • Experience with using ServiceNow IT Service Management suite or equivalent.
  • Possess Dell Laptop and Desktop certification.
  • Possess Dell Certified Systems Expert (DCSE) Certification.
  • Possess Apple Certified Support Professional (ACSP) 10.10 Certification or a minimum of three (3) years of experience supporting Mac OS / Apple systems in enterprise active directory environments.
  • Possess Microsoft Certified Solutions Expert certification or a minimum of five (5) years of experience managing an Active Directory environment.
  • Possess Cisco Certified Network Associate (CCNA) or Juniper Certifications.
  • Possess any Endpoint Protection Certificate or hands-on experience managing McAfee EPO or similar encryption Tools.
  • Experience working with the Project Management Office (PMO) processes, policies, and procedure
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    Help Desk Specialist • Baltimore, MD, US