Job Description
Job Description
About the Role
We are seeking a motivated Customer Service Specialist (I / II) to support logistics operations by managing customer communications, shipping requests, and documentation. This role plays a critical part in ensuring timely and accurate transportation schedules while resolving issues and supporting compliance. The ideal candidate will be bilingual in Korean. and English , detail-oriented, and able to thrive in a fast-paced environment.
Requirements
Key Responsibilities
- Customer Communication : Provide transportation schedules (pickup / delivery ETAs), handle special requests, and communicate delays or changes to customers.
- Order Management : Manage shipping requests, schedule shipments, create and track orders, and quickly resolve cancellations or changes.
- Field Operations Support : Provide checklists for yard / terminal operations and report incidents such as damages.
- Documentation & Systems : Collect and share PODs, BOLs, invoices, and other documents; prepare cost summaries for customers.
- Problem Solving & Improvement : Identify causes of miscommunication, delays, or dry runs; draft improvement plans; support compliance and safety reporting.
Qualifications
Minimum 1 year of relevant customer service or logistics support experience preferred.Strong interpersonal and professional communication skills.Highly detail-oriented, organized, and able to prioritize tasks.Ability to perform in a fast-paced, multitasking environment .Willingness to travel to job sites, ports, or CFS facilities as needed.Bilingual proficiency in Korean and English required.Benefits
Compensation & Benefits
Full-Time Employee Benefits :
Health, Dental, and Vision PPO InsuranceLife, Short-Term Disability (STD), and Long-Term Disability (LTD) Insurance401(k) Retirement PlanPaid Time Off (PTO)Additional Paid Leave (Bereavement, Wedding, Birth of a Child, etc.)Years of Service AwardsEducation Assistance Program (based on eligibility)