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Digital & Technology - Field Support Analyst (Dallas)

Digital & Technology - Field Support Analyst (Dallas)

Spectraforce TechnologiesDallas, TX, US
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Job Title : Field Tech Support

Hours : M-F 8-5pm

Location : Dallas, TX, candidate will likely work out of Richardson as well. Onsite

Duration : 4 Months, yes, there is the potential to convert

  • Resource's typical working day : Desktop support helping a wide range of end users
  • Building and supporting client hardware and software
  • Responding to tickets
  • Maintaining office technology
  • Level 1 & Level 2 software support enterprise level
  • Backend office MS Office Support
  • MS Intune
  • Active Directory
  • Remote management
  • Incident Request Management

Years of Experience needed :

  • 3 years+ of enterprise experience (2nd level support), focus on customer service
  • Level of Education :
  • H.S Diploma
  • Systems / Software proficiencies :
  • MS Intune, Ticketing Systems, MS Office Suite

    • Certifications / Licenses :

    n / a

    Top Must have Skills :

  • Experience with Remote software tools, Lifecycle management
  • Level 1 & Level 2 software support enterprise level
  • Backend office MS Office Support
  • MS Intune
  • Active Directory
  • Remote management
  • Incident Request Management
  • Front facing customer service

    • Top Nice to have Skills :

  • Interview Process : 2 rounds, 1st round - Technical / skills evaluation, 2nd round - both virtual (Teams)
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    Field Support Analyst • Dallas, TX, US

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