Medical Assistant

About TeleMed2U

At TeleMed2U, we believe that time is the most valuable resource in healthcare whether it is time to diagnosis, time to treatment, or time to better health. That is why, since our founding in 2011, we have been dedicated to increasing access to care across 20 medical and behavioral health specialties nationwide. By breaking down traditional barriers to specialty care, TeleMed2U has become a leading technology-enabled healthcare services company, delivering high-quality, convenient, and easy-to-access virtual healthcare solutions. Our integrated approach to chronic disease management empowers both patients and providers, improving health outcomes through seamless care coordination. With a focus on patient-centered innovation, provider collaboration, and data-driven care delivery, TeleMed2U is redefining specialty caremaking it faster, simpler, and more accessible for all.

What you'll do

Medical Assistant I

• Process outbound referrals and prescription orders per provider instructions.
• Coordinate laboratory, imaging, and other ancillary services as ordered.
• Handle incoming prescription refill requests and route to providers for review.
• Track and close open follow-up items and patient care tasks.
• Support reporting and tracking for behavioral health screenings (PHQ-9, GAD-7) and Chronic Care Management (CCM) activities.
• Triage and escalate clinical concerns to appropriate providers or teams.
• Submit and follow up on prior authorization requests.
• Respond to and process medical records requests in accordance with HIPAA.
• Manage Creyos cognitive testing : send to patients, monitor completion, upload results.
• Escalate incomplete provider notes, tasks, or orders to Provider Relations and Services Operations.
• Perform other duties as assigned.

Medical Assistant II

Medical Assistant III

Qualifications

Medical Assistant I

Education

Benefits / Compensation

Equal Opportunity Employer Disclosure

TeleMed2U is an equal opportunity employer committed to a diverse and inclusive workplace free from discrimination and in compliance with all applicable federal, state, and local laws. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, marital status, veteran status, criminal history, or any other status protected by law. All employment decisions are based on merit, business needs, and qualifications. We ensure equal pay for equal work in compliance with the Equal Pay Act and applicable state laws (including Oregon and California). Employees are eligible for job-protected leave under the California Family Rights Act (CFRA) and other state-specific family and medical leave laws. This position complies with federal and state minimum wage laws and offers a competitive wage based on experience. TeleMed2U provides reasonable accommodations for qualified individuals with disabilities and for pregnant employees as required by law. Employees are covered by workers' compensation insurance for job-related injuries.

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