Mid-Level Enterprise Service Desk Associate

Join Our Team!

If you're passionate about working with cutting-edge technology and want to contribute to one of the most secure IT networks in the world, we want you to be a part of our team! This position offers excellent career growth opportunities and the chance to make an impact in the Navy and Marine Corps operations.

As a vital part of our team, you will help support and enhance the Navy-Marine Corps Intranet, focusing on cybersecurity services, network operations, service desk support, and data management. By unifying shore-based networks, we aim to improve efficiency and reduce costs for essential IT services.

Your Role as a Help Desk Support Representative :

As the first point of contact for IT-related concerns, you will provide tier 1 support via phone and online platforms. Your responsibilities will include :

• Monitoring network health and status to ensure optimal performance.
• Documenting and communicating outage information effectively to colleagues and users.
• Executing scripts as necessary to assist with problem resolution.
• Opening and closing support tickets accurately.
• Correlating events and incidents to improve IT service management.

Basic Qualifications :

Preferred Qualifications :

Compensation :

The expected salary for this role starts at $26.70 per hour, with final offers considering experience, education, and internal equity, among other factors.

If you're ready to make a difference and challenge the status quo in IT services, we encourage you to apply!