Regional Technical Analyst Lead

Key Skills and Experience

Must have an executive presence and excellent communication skills. Will be dealing with associate level to executive - both in person and on the phone.

Demonstrates broad knowledge of technology and solutions

Proactively manages resources and priorities workload

Demonstrated ability to multi-task; Possesses strong analytical skills

Demonstrated customer orientation, strength in analytical, math, and reasoning skills

Effectively communicates verbally and in writing

Demonstrated proficiency in MS Office applications

Provides onsite technology support on projects

Must be able to drive to assigned sites to complete work

The Regional Technical Analyst (RTA) is responsible for coordinating the delivery of IT Services, project coordination, and asset procurement / deployment for key branch and divisional customers. The RTA role is to ensure proper computer operations so that end users can accomplish organizational tasks. This includes receiving, prioritizing, documenting and actively resolving escalated help requests. Problem resolution may involve the use of diagnostics and help request tracking tools, as well as require that the individual provide hands-on help at the desktop level.

Core Technology

• Windows 10 and Windows 11
• SCCM / Autopilot
• Microsoft 365 Suite
• Jabber
• Citrix
• Network wireless and wired
• HP laptops, docking stations