Insurance Operations Associate - Equine Division

Be Here. Be Great.

Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

Great American is a leading provider of equine mortality insurance and related coverages, our staff is knowledgeable in all breeds and disciplines, such as Racing, Showing, Cutting, Dressage, Hunter / Jumper, Driving, Reining, Saddle Seat and Pleasure Riding.

The Equine Mortality Division is looking for an Insurance Operations Associate join their team in Ocala, FL. This individual should possess strong analytical and organizational abilities with a focus on prioritization. After the initial training period, this individual can work a hybrid schedule out of the Ocala, FL office. Job title and pay will be dependent upon successful applicant's level of experience.

Essential Job Functions and Responsibilities

• Participates in examining and processing new insurance policies, renewals, endorsements, and cancellations using various systems.
• Enters or loads data into appropriate systems and researches and resolves data errors.
• Organizes, prepares, and updates reports.
• Participates in identifying opportunities to streamline procedures, enhance efficiency, and reduce costs.
• Reads and interprets emails from agents regarding policy activity or customer inquiries.
• Uploads incoming and outgoing email correspondence to electronic filing systems following established protocols.
• Communicates professionally and efficiently with both internal departments and external customers.
• Locates, verifies, and uploads horse records from external websites to support underwriting and policy servicing.
• Initiates and updates activities related to equine policies within designated policy management software.
• Performs other duties as assigned.

Job Requirements

Education : High School Diploma (Associate degree preferred)

Experience : Experience working in an office environment and demonstrated proficiency in Microsoft Office applications particularly Outlook, and Excel. Equine knowledge is also a plus.

Business Unit : Equine Mortality

Benefits : Compensation varies by role, position level, and location. Individual pay is influenced by skills, education, training, certifications, experience, and the role's scope and complexity, along with business needs.

We offer a competitive Total Rewards package, including medical, dental, and vision plans starting on day one, PTO, paid holidays, commuter benefits, an employee stock purchase plan, education reimbursement, paid parental leave / adoption assistance, and a 401(k) plan with company match. These benefits are available to eligible full-time and part-time employees.

Your recruiter can provide more details about our total rewards and specific compensation ranges during the hiring process.