Client Success Manager

Woundtech is seeking a results-oriented Client Success Manager- MSO Focus to drive growth and establish long-term partnerships with Management Services Organizations (MSOs) in the healthcare sector. This role is critical to our mission of delivering value-based solutions to healthcare organizations. The ideal candidate will have a deep understanding of MSOs, their operational models, and the healthcare sales landscape.

As a Client Success Manager you will build and execute account strategies, engage key decision-makers, and manage complex sales cycles to expand net referrals from the top MSOs in the Los Angeles and Orange County, CA markets.

Key Responsibilities :

• Account Development and Management

o Establish and maintain strategic relationships with key MSO stakeholders, including executives, operational leaders, and clinical teams

o Serve as a trusted advisor, understanding client needs and delivering tailored solutions that align with their business objectives

o Develop and execute comprehensive sales strategies to grow revenue within the MSO market segment

o Drive the MSO sales process from prospecting to closing, ensuring alignment with company goals and client expectations, as required

o Meet or exceed sales targets and performance metrics

o Stay informed on trends in MSO operations, regulatory changes, and healthcare industry developments

o Leverage market insights to identify opportunities for innovation and competitive differentiation

o Work closely with internal teams (marketing, product services, operations) to deliver seamless client experiences and successful implementations

o Provide feedback to internal teams to refine offerings and address market needs effectively

o Develop and maintain account plans for strategic clients, outlining goals, challenges, and growth strategies

o Provide regular updates to leadership on account performance, pipeline status and market trends

Qualifications

o Bachelor’s degree in business, healthcare administration, or a related field preferred

o 5+ years of experience in strategic account management, healthcare sales, or business development, with a focus on MSOs or similar organizations

o Proven track record of managing high-value accounts and achieving revenue growth targets

o In-depth knowledge of MSO operations, challenges, and market dynamics

o Strong negotiation, presentation, and communication skills

o Ability to manage complex sales cycles involving multiple stakeholders

o Proficiency in CRM tools and Microsoft Office Suite

Personal Attributes

Remote Role with about 30%-40% travel