Support Engineer

VirtualVocationsSan Francisco, California, United States

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A company is looking for a Support Engineer who will play a crucial role in ensuring customer success through technical support and advocacy.

Key Responsibilities

Resolve complex technical issues to enhance long-term customer satisfaction

Troubleshoot and debug across various platforms, APIs, and integrations

Act as the voice of the customer, advocating for product improvements and creating customer-facing documentation

Required Qualifications

Undergraduate degree in Computer Science or equivalent hands-on experience in technical customer-facing roles

At least 2 years of programming experience, ideally with JavaScript or Python

Strong proficiency in HTML, JavaScript, CSS, SQL, and PHP

Experience with shell commands, git, and debugging tools

Solid experience with APIs and / or software integrations

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Support Engineer • San Francisco, California, United States

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