Overview
Job Title : Public Safety Emergency Communications Senior Engineer II
Location : Brooklyn, NY
Duration : 1 Year
Responsibilities
- Deploy and support Emergency Communications network infrastructure, including racking and cabling.
- Configure, test, and troubleshoot 911 and NG911 telephony systems and services.
- Provide technical support for Text-to-911 (SMS, MMS, RTT).
- Support vendor-managed ESInet services and systems.
- Provide oversight for Public Safety Unified Communications.
- Support emergency point-to-point, alarm relays, automated inbound 911 relays, telematics, and third-party integrations.
- Triage, investigate, and resolve incidents involving communications infrastructure and service failures.
- Support and validate 911 and TT911 test environments in lab settings.
- Provide asset management support and oversight for emergency communication technologies.
- Coordinate deployments with service providers, jurisdictions, and relay centers.
- Oversee vendor support and perform data and performance analysis of communication services.
Mandatory Skills & Experience
12+ years of experience in a data center or field support role.8+ years in network support and LAN / WAN troubleshooting.8+ years in communications routing, transport, and delivery (Wireline, Wireless, VoIP).Strong experience with MS Excel, Visio, and Word for documentation.Substantial knowledge of network hardware, topologies, and telecommunications cabling standards (including pulling / terminating cables).Experience with computing systems, hardware, and LEC circuit termination.Hands-on experience with land-mobile radio systems (P25 conventional / trunked networks).Expertise in call routing, selective routing, trunking, and location-based routing.Ability to perform physical tasks, follow detailed job documentation, and meet SLA requirements.Willingness to travel within the NYC region, work on-call, after hours, and weekends.Excellent oral, written, and presentation skills.Desirable Skills & Experience
Bachelor s degree in Computer Science, IT, or related field.Experience with Emergency Communications infrastructure, systems, and applications.Familiarity with DMS, ACD systems, ANI / ALI services, and 911 call handling systems.Knowledge of NG911 ESInet call routing, SMS / RTT / TCC routing, and SMS aggregation.Experience with third-party emergency communication integrations.Understanding of GIS and location-based identification systems.Experience with 911-related TDOS and DDOS risk mitigation.Seniority level
Mid-Senior levelEmployment type
Full-timeJob function
Engineering and Information TechnologyIndustries
Software Development#J-18808-Ljbffr