Customer Success Manager, Food & Beverage+

Customer Success Manager, Food & Beverage+

Attentive is the AI-powered mobile marketing platform transforming the way brands personalize consumer engagement. Attentive enables marketers to craft tailored journeys for every subscriber, driving higher recurring revenue and maximizing campaign performance. Activating real-time data from multiple channels and advanced AI, the platform personalizes content, tone, and timing to deliver 1 : 1 messages that truly resonate.

With a top-rated customer success team recognized on G2, Attentive partners with marketers to provide strategic guidance and optimize SMS and email campaigns. Trusted by leading global brands like Neiman Marcus, Samsung, Wayfair, and Dyson, Attentive ensures enterprise-grade compliance and deliverability, supporting trillions of interactions across more than 70 industries. To learn more, visit www.attentive.com .

Attentive's growth has been recognized by Deloitte's Fast 500, Linkedin's Top Startups, and Forbes Cloud 100 all thanks to the hard work from our global employees!

What You'll Accomplish

• Own relationships with new and existing customers, guiding them through onboarding, integration, growth opportunities, new product adoption, and renewals.
• Build trusted, strategic partnerships with customers by managing overall account health, identifying risks, and strengthening post-sale relationships.
• Collaborate with customers to create strategic plans that align Attentive's solutions with their current and future business needs, while tracking success against defined KPIs.
• Lead and facilitate regular customer meetings, both in person and virtually, including quarterly business reviews.
• Monitor customer usage to provide accurate forecasts, maintain visibility into the renewal pipeline, and proactively address risks with clear communication and resolution strategies.
• Partner with the executive team to translate customer feedback into actionable product requirements.
• Identify key trends, challenges, and use cases within the Food & Beverage+ verticals, and convert these insights into internal processes, playbooks, and training materials.

Your Expertise

You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.

For US based applicants : The US base salary range for this full-time position is $80,000 - $105,000 annually + bonus / commission + equity + benefits. Equity is a substantial part of the total compensation package. Our salary ranges are determined by role, level and location.

Learn more about AWAKE, Attentive's collective of employee resource groups.

If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.

At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.