eSales Agent - Fort Mill Ford

Esales Agent - Fort Mill Ford

Sonic Automotive is a Fortune 500 company and one of the largest automotive dealer groups in the country with 100+ dealerships nationwide.

The eSales Agent is responsible for engaging with customers who are contacting the dealership with the interest of purchasing a new and / or pre-owned vehicle. Their ultimate goal is to generate sales appointments and drive customers to the dealership. The agent will handle internet inquiries and phone calls, establishing contact and a great first impression with our customers. The eSales Agent's responsibility is to deliver a premium customer experience by responding to inquiries in a prompt, professional, accurate and courteous manner.

This highly accountable position uses lead management tools and CRM software to manage the initial guest engagement process. This position will be trained to understand all products and services offered at the dealership, along with current inventory, finance and incentive programs. The agent will receive continuous training in exceptional customer service, sales tactics, overcoming objections, and developing customer relationships.

The eSales Agent will report to the Traffic Manager, if applicable, or Sales Manager. Compensation is tied to appointment and sales performance.

Job Description

Answer inbound phone calls, internet inquiries, and chats

Provide guests with timely, relevant responses to address customer questions and needs

Facilitate providing guests price and purchasing information

Provide payment options and quotes

Generate sales and acquisition appointments

Manage organizers to stay up to date with follow up of all active guests

Adhere to specific outreach cadence required for new inquiries

Maintain a thorough understanding of KPIs

Qualifications

Minimum 1 year call center or sales focused experience

Able to set priorities, multi-task, and achieve goals

Ability to perform in a fast paced environment

Ability to work on a team

Exceptional communication skills, both written and verbal

Highly proficient in verbal phone skills

Ability to establish and maintain strong internal and external relationships

Strong organizational and time management skills

Must be adaptable to change

Proficient using a computer

Evening and weekend schedule availability required

Additional Information

• All your information will be kept confidential according to EEOC guidelines