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Construction Service Manager

Construction Service Manager

KDC ConstructionPlano, TX, US
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Join to apply for the Construction Service Manager role at KDC Construction

The Service Manager is responsible for the delivery of service and sales in their assigned region. The role manages Service Technicians, sub-contractors, vendors, and customers. The position oversees all incoming repair requests and preventative maintenance jobs that the customer assigns. The role is responsible for scheduling, estimating, Service Technician management / training, and customer development. The Service Manager develops and maintains a relationship with the customer and ensures the quality of work and adherence to customer-specific KPI's are met.

KDC Construction is a leader in the construction industry with a focus on our people, customers, projects, and community. We emphasize a culture that encourages employees to grow personally and professionally. KDC is a recipient of the Top Workplaces 2022, 2023, and 2024, as recognized by the Orange County Register.

Essential Job Functions

  • Oversee both field and office operations to ensure smooth and effective service delivery.
  • Manage employee performance, control labor and material costs, and ensure service levels meet or exceed customer expectations.
  • Manage a designated budget to meet financial expectations.
  • Ensure timely follow-up and resolution to work exceptions.
  • Ensure and validate the quality of work provided.
  • Ensure timely proposal submittals to customers.
  • Prepare estimates including time and materials to complete large scopes of work requiring return trips.
  • Conduct employee performance reviews, provide coaching, and foster professional development.
  • Ensure proper safety rules, regulations, and incident reporting are followed.
  • Other duties as assigned.

Education, Experience, And Skills

  • High school diploma or equivalent.
  • Strong technical knowledge and experience in General Building, Plumbing and Electrical trades.
  • Positive customer focus, always considering the impact on our customer and their customers.
  • Ability to interact with a diverse customer roster.
  • Carefully considers cost / benefits.
  • Strong written and verbal communication skills.
  • Demonstrates attention to detail, creative problem-solving, and analytical skills.
  • Able to deal with frequent change, delays, or unexpected events and communicate accordingly.
  • Supports the organization's goals and values.
  • Look for ways to improve and promote quality.
  • Follow all Company and customer policies and procedures.
  • Possess the vehicle and tools required to perform job functions.
  • Proficient with computers and familiar with Microsoft Software Suite.
  • Must possess or obtain an appropriate state driver's license before employment and a clean driving record and reliable transportation.

    • Benefits

    KDC offers a competitive salary / hourly range of $73,000.00 to $94,000.00 and a comprehensive benefits package for full-time employees :

  • Medical insurance
  • Dental HMO and PPO insurance
  • Vision insurance
  • Life / AD&D insurance
  • Flexible Spending Accounts – Unreimbursed Medical and Dependent Care
  • 401(k) retirement plan
  • Vacation and Sick Time
  • Holidays

    • Are you ready to invest in your future at KDC?

    Seniority level

  • Associate

    • Employment type

  • Full-time

    • Job function

  • Strategy / Planning and Information Technology

    • Industries

  • Construction

    • J-18808-Ljbffr

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    Construction Manager • Plano, TX, US