EMR / EHR Trainer - Onsite - Milwaukee, WI

Job Summary :

The Market Support Champion plays a crucial role in assisting with orientation, onboarding, training, coaching, and mentoring activities of new and existing colleagues to ensure colleagues know and understand the specific role they serve in the organization and have a deep understanding of the tasks of their job. Through partnership with Market Leadership, Continuous Improvement, and Learning & Development, this individual will support organizational training and onboarding initiatives as well as focused initiatives driven by specific needs of the market. Overall, the Market Support Champion's role is to champion a culture of learning, support colleagues' orientation, onboarding, and training needs, and ensure that learning initiatives align with the organization\'s goals and objectives.

Responsibilities

• Serve as the in-market subject matter expert and eCW Super User for all key center roles.
• Facilitate training and onboarding sessions to ensure colleagues understand their roles effectively.
• Collaborate with stakeholders to deliver role-specific training.
• Provide support to new hires and guide them through the onboarding process.
• Assess training effectiveness and identify areas for opportunity and improvement.
• Observe how markets are adopting, implementing, or upholding company standards and workflow processes. Identify areas of opportunity and report findings to direct leadership.
• Act as the in-market learning governance representative and bring areas of opportunity and improvement to the governance leaders for decision-making, solutioning, and resourcing.
• Communicate clearly to ensure learning initiatives are embraced by all.
• Promote a growth mindset and continuous learning culture in the market by acting as a change agent and reinforcing learning opportunities in the market.
• Stay up to date with processes, workflows, standards, systems, industry learning trends, research, and best practices to deliver relevant and impactful training.
• Meet performance targets measured through key performance indicators for operations as well as effectiveness of learning delivery efforts.
• Cover for Market Launch Champion, requiring some overnight travel; routine travel will be daily within the market.

Required Skills / Abilities

Education and Experience

Seniority level

Employment type

Job function

Industries

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