Funeral Home Manager
Manage the daily operations of a single Funeral Home location and single line of business. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations.
Job Responsibilities
Financial Management
- Work with local and Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals
- Accountable for monitoring and achieving annual financial goals
- Approve expenditures and invoices including overtime
Operations
Manage the daily activities ensuring on-time servicesAssure the location's operating practices comply with applicable federal and state regulations and Company policiesEstablish location goals and prioritiesEffectively present and communicate Company and Market strategies, values, and goals to staffManage frontline supervisor's responsibilities, expectations, and accountabilitiesCollaborate with local Management for resource sharing, ideas, and business or operational enhancementsWork with Market Leadership and Corporate Departments on product, process, and technology needs and improvementsEnsure the maintenance of facilities, and grounds are clean, manicured, and working order, budgeting appropriately for repairs including equipment and furniturePeople Development
Develop a strong, trusting, and reliable teamUnderstand team members' career aspirations and provide assignments to develop skills and or close gapsMonitor training and licensing requirements, ensuring staff is re-trained / licensed prior to expirationResponsible for screening candidates, hiring and promoting staff, performance reviews, developmental plans and terminationsCollaborate with Human Resources and Market Leadership for recruiting and retentionOther
Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the CompanyDevelop and or implement plans to improve customer satisfaction index and on-line community reviewsMinimum Requirements
Education
High school diploma or equivalentTechnical diploma in Funeral Services or Mortuary Science preferredBachelor's degree in Mortuary Science or other degree as required by state / province law and as prescribed by each state boardCertification / License
Funeral Director license as required by state / province law and as prescribed by each state boardExperience
Minimum five (5) years industry experience in the applicable discipline with progressively increased responsibilitiesMinimum (2) years of experience managing people or projectsBudgeting and expense control experience strongly preferredKnowledge, Skills and Abilities
Ability to work evenings and weekendsFinancial and business acumenProficient in MS Office suiteProfessional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriersExcellent customer service skillsPay : $65,00 - $80,000 yearly based on experience
Benefits : Medical
DentalVisionFlexible Spending Accounts (health care and dependent care)Health Savings Account with Company ContributionSick LeaveShort-Term DisabilityLong-Term DisabilityLife InsuranceVoluntary Accidental Death or Dismemberment InsuranceDependent Life InsuranceSCI 401(k) Retirement Savings Plan with Company matchEmployee Assistance Program