Secret Shopper

Stress FreeNewport Coast, CA, US

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Secret Shopper

Join the team at Stress-Free Auto Care : Where Your Skills and Passion Drive Success!

Stress Free Auto Care is redefining the auto repair experience by delivering exceptional service with honesty, transparency, and convenience. We're a VC-backed company with a rapidly expanding footprint. Our mission is simple : make auto care a stress-free, trustworthy experience for everyone. Join us on this exciting journey and play a pivotal role in reshaping the automotive service industry!

Overview : Stress Free Auto Care seeks detail-oriented individuals to conduct confidential assessments of our customer service, quality, and overall customer experience. As a secret shopper, you will help us ensure the highest standards and consistency across all locations.

Responsibilities :

Visit designated Stress Free Auto Care locations anonymously to evaluate customer service and facility conditions.
Accurately document experiences, interactions, and service details.
Complete and submit detailed evaluation forms promptly after each visit.
Provide constructive feedback to assist in improving customer experiences.

Qualifications :

Excellent observational and written communication skills.

Ability to follow precise instructions and maintain confidentiality.

Reliable transportation to visit assigned locations.

Flexibility to complete assignments within required timeframes.

Previous experience as a secret shopper or in customer service is preferred but not required.

Compensation :

$50 per authorized site visit; paid upon completion of each assignment.

Independent contractor role (1099); you manage your schedule and assignments.

Ready to elevate your career? If you're interested in joining a supportive team that values your skills and dedication, we'd love to hear from you! Apply today to help us redefine automotive care.

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Secret Shopper • Newport Coast, CA, US