Application Support Engineer

Overview

Title : Engineering & Information Technology

Location : Buffalo, NY

Duration : 6-12 mos CTH

What to Expect

We are looking for a highly motivated application support engineer to join the Factory Software team. You will join a small, expert team that supports the operational health of the systems that manufacture our cars, superchargers, and energy storage.

The ideal candidate will have a good balance of building relationships with users, solving technical problems and knowledge of enterprise level systems (MES, WMS, ERP).

Our team runs 24×7, in tandem with the manufacturing and service facilities we support, and you will be needed on an on-call rotation and 10hr shift schedule. This means that you will work 4 days straight for 10 hours, followed by 3 days off.

What You'll Do

• Understand and own the end-to-end integration of MES and ERP applications
• Work directly with software developers and users on the production floor to understand issues and provide solutions in real-time
• Work through tickets received from Factory Software users across all North American factories and warehouses
• Create workarounds for issues that require immediate solutions if a permanent one is not immediately available
• Document troubleshooting guides and provide training to users so that they are empowered to resolve issues on their own
• Setup automation and monitoring systems to optimize utilization of factory software
• Work as an incident commander of production critical calls that require coordination between cross-functional teams

What You'll Bring

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