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Front Desk & Guest Experience Associate

Front Desk & Guest Experience Associate

Paisley ParkChanhassen, MN, USA
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Front Desk & Guest Experience Associate

  • Days : Thursday-Monday (we are hiring for both full-time and part-time roles. Please indicate your availability when applying)
  • Reports to : Customer Service Specialist, Operations & Box Office Manager

Compensation : $17–$19 per hour, based on experience and qualifications

Responsibilities :

  • Welcome customers and guests in a warm and friendly manner
  • Checks in guests for tours
  • Monitors lobby traffic and work area and customer flow
  • Handled customer inquiries and complaints with professionalism and patience, resolving customer issues quickly and efficiently
  • Facilitates correspondence with customers
  • Resolves customer complaints
  • Escalating queries and concerns when necessary
  • Working with Customer Relations Team and other departments to find appropriate solutions
  • Assists the Administrative team and special projects

    • Skills :

  • Uses conflict resolution to diffuse angry customers
  • Building positive rapport with customers
  • Interpersonal and customer service skills to ensure positive interactions with customers
  • Multitasking and organizational skills to work on multiple issues at one time
  • Active listening and communication skills to handle patrons who may be upset
  • Time-management skills to respond to customer emails, calls and web chat messages promptly
  • Teamwork skills to collaborate with representatives and coworkers in other departments
  • Ability to remain upright and stationary for long periods during a shift
  • Technical skills for customer records management, word processing, database, email and chat software programs
  • Proficiency in Microsoft Office Suite

    • If offered the position, the offer is contingent upon passing a background check and a four-panel background screen which does NOT include THC.

    Job Posted by ApplicantPro

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    Front Desk Associate • Chanhassen, MN, USA

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