Client Services

Job Description

Job Description

We are looking for a dedicated Customer Experience Specialist to join our team in Tulsa, Oklahoma. This is a Contract-to-Permanent position, offering the opportunity to grow within the organization after successful completion of training. In this role, you will provide exceptional service to clients, many of whom require special care, while maintaining accuracy in documentation and communication.

Responsibilities :

• Deliver outstanding customer service by addressing inquiries and concerns with empathy and professionalism.
• Handle a high volume of paperwork and data entry tasks with precision and attention to detail.
• Respond to inbound calls and manage outbound communications as necessary.
• Assist clients with disabilities or special needs, ensuring their unique requirements are met.
• Maintain accurate and organized records of client interactions and service requests.
• Collaborate effectively with team members to ensure seamless service delivery.
• Adapt to a hybrid work environment following successful completion of training and conversion, if applicable.
• Uphold company standards by maintaining confidentiality and adhering to all policies and guidelines.
• Proven experience in customer service, preferably in a call center or similar environment.
• Strong skills in data entry and order processing with attention to accuracy.
• Ability to handle inbound and outbound calls effectively.
• Demonstrated patience, empathy, and client-oriented approach when working with individuals with special needs.
• Excellent organizational and time management skills.
• Strong communication abilities, both verbal and written.
• Proficiency in using computer systems and software for documentation and communication.
• Ability to work onsite Monday through Friday during standard business hours.