Service Support Specialist

At PALFINGER, we have been lifting goods to a new level for over 90 years - with a pioneering and passionate spirit. As a global technology and engineering company, we are the world's leading manufacturer and supplier of innovative crane and lifting solutions. Our success is based on the tireless efforts of our approximately 12,350 employees, who contribute their ideas and energy to our vision. With us, you can expect a dynamic working environment full of opportunities for personal and professional development. Become part of our team and start your career at PALFINGER.

PALFINGER is seeking an experienced Service Support Specialist to join our Oklahoma City manufacturing facility. The Service Support Specialist support the efforts designated day to day operations of Company's Service department. This position reports to the Service Manager.

Your Responsibilities :

• Serve as the first point of contact for internal and external service inquiries.
• Answer incoming calls, return missed calls and voicemails in a timely manner.
• Assign service / parts requests to the right department.
• Provide assistance to the spare parts and service department.
• Enter parts and service request in the CRM system. Keeping track of service activities / requests in CRM.
• Follow up with dealers and service centers.
• Complete weekly and month-end reports as well as other duties assigned.

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Your Qualifications :

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What We Offer

Are you interested in the position and still have questions? Please do not hesitate to contact us.