Customer Service Representative - ManufacturingKane Partners LLC • Lansdale, PA, US
Customer Service Representative - Manufacturing
Kane Partners LLC • Lansdale, PA, US
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- serp_jobs.job_card.full_time
job_description.job_card.job_description3+ years of customer service or inside sales experience in a manufacturing or industrial setting Strong ERP experience (SAP, JD Edwards, Oracle, or similar) Proficient with CRM platforms such as Salesforce Excellent written and verbal communication skills Exceptional attention to detail, organization, and follow-through Ability to manage multiple priorities while maintaining composure under pressure A collaborative, team-oriented environment Competitive pay and benefits The opportunity to contribute to a respected, growing company where your work truly matters
Job Description
We’re seeking an experienced Customer Service Representative to join a well-established, industry-leading manufacturing company known for its innovation, quality, and teamwork.
In this role, you’ll manage key customer accounts, coordinate with internal departments, and ensure a seamless experience from order entry through delivery. The ideal candidate is detail-oriented, tech-savvy, and thrives in a fast-paced environment where accuracy and communication make all the difference.
Responsibilities :
- Process and manage customer orders, quotes, and RMAs with precision and efficiency
- Serve as a primary point of contact for customer inquiries, pricing, lead times, and order status
- Collaborate closely with production, sales, and logistics to ensure timely fulfillment
- Troubleshoot and resolve complex customer issues with professionalism and urgency
- Maintain accurate records in ERP and CRM systems
- Support continuous improvement initiatives within the customer service team
Qualifications :
What We Offer :
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Customer Service Representative • Lansdale, PA, US
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