Customer Operations Manager

A company is looking for a Manager, Customer Operations to oversee front-line agents in a high-volume environment.

Key Responsibilities

Build and sustain a high-performance culture through goal setting and accountability

Coach and develop agents to enhance performance and address underperformance

Manage day-to-day operations of sales and service teams, aligning with strategic goals

Required Qualifications

2+ years of experience managing inbound contact center agents in a metric-driven environment

Proven ability to manage through team leads and hold them accountable for performance

Experience using data to diagnose issues and implement operational improvements

Track record of driving performance by managing inputs effectively

Comfortable working across onshore and offshore teams in a tech-forward setting