Enterprise Account Manager

A company is looking for an Enterprise - Customer Success Manager.

Key Responsibilities

Own long-term relationships and commercial outcomes for a portfolio of fashion brands, managing renewals, retention, and expansion

Partner with customer teams to define success metrics and drive usage, ensuring measurable ROI and facilitating regular business reviews

Monitor account health, proactively engage customers, and maintain accurate records within the CRM to identify churn risks and lead resolution efforts

Required Qualifications

Bachelor's degree and relevant experience

Approximately 6 years in a customer-facing role, preferably in enterprise SaaS account management or customer success

Experience owning customer relationships with a focus on driving renewals and securing expansions

Proficiency in CRM software and other customer success tools

Excitement about generative AI and familiarity with the fashion industry is a plus