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Call Center Representative

Call Center Representative

The Heritage Automotive GroupSouth Burlington, VT, US
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Call Center Representative

Are you a people person who thrives on helping others and creating great experiences? Heritage Automotive Group is on the lookout for a friendly, dependable Call Center Representative to be the voice of our service team! In this fast-paced, customer-focused role, you'll assist callers, schedule service appointments, and make every interaction count. If you bring a positive attitude and a passion for great service, we'd love to have you on our team!

Primary Responsibilities :

  • Answer all incoming calls.
  • Schedule Service appointments.
  • Review each vehicle's service history and recalls; advise the customer appropriately and schedule accordingly.
  • Keep up to date with all Toyota and Ford recalls.
  • Track and schedule recalls as parts become available.
  • Respond to all online chats and text messages.
  • Monitor all appointments made online, fixing and calling customers as needed for service.
  • Stay up to date on training through the University of Toyota, dealership-provided training, etc.
  • Other miscellaneous Call Center related tasks as needed.

Qualifications :

  • High school diploma or equivalent, with at least one year of customer service experience.
  • Excellent phone etiquette and communication skillsclear, friendly, and professional with every caller.
  • Solid understanding of customer service best practices and a knack for solving problems efficiently.
  • Strong computer skills, including typing, basic office tasks, and the ability to navigate scheduling software.
  • Able to multitask and stay organized while handling multiple calls and inputting information.
  • A team player who works well with others and maintains a positive, professional attitudeeven under pressure.
  • Previous experience in the automotive industry is a plus!

    • As a Member of the H-Team, You'll Enjoy :

  • Medical along with dental / life / disability insurance;
  • Immediate accrual of paid time off;
  • Vehicle / parts / service discounts;
  • Company-paid training and certifications;
  • Flex spending accounts;
  • 401(k) with company match;
  • Childcare reimbursement;
  • Free corporate gym membership to The Edge, on-site chiropractors, physical therapists, and other wellness offerings;
  • Free unlimited coffee, community involvement, company events & more!
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    Call Center Representative • South Burlington, VT, US

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