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Fulfillment Manager

Fulfillment Manager

Blake Smith Staffing LLCWestport, CT, US
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Job Description

Job Description

Company Description

medical device

Job Description

We are seeking a hands-on, detail-oriented Fulfillment Manager to lead inventory and logistics operations in a regulated environment. This role is pivotal in ensuring accurate inventory control, efficient order fulfillment, and compliance with ISO 13485 : 2016 and CE Mark standards. The ideal candidate will bring experience in regulated industries, ERP systems, and team leadership, with a proactive mindset for process improvement.

Duties & Responsibilities

Inventory Management

  • Oversee daily inventory operations : receiving, storage, and stock movement
  • Lead cycle counting and reconciliation processes; identify discrepancies and drive improvements
  • Strengthen inventory controls within QuickBooks Inventory and Warehouse module
  • Ensure traceability through serial / lot number control in compliance with ISO 13485 : 2016 and CE Mark
  • Collaborate with Senior Director of Operations on forecasting and inventory optimization

Fulfillment & Logistics

  • Manage pick, pack, and ship processes to meet KPIs and SOP standards
  • Coordinate domestic and international shipments, ensuring regulatory documentation is complete
  • Identify and implement fulfillment process enhancements

    • ERP Transition & System Development

  • Support ERP system selection, implementation, and training
  • Collaborate cross-functionally to map workflows and migrate data from QuickBooks
  • Drive continuous improvement in ERP utilization and reporting

    • Compliance & Documentation

  • Ensure fulfillment and inventory practices align with ISO 13485 : 2016, FDA, MDR, and other standards
  • Maintain detailed records of inventory movements, traceability, and shipping documentation
  • Participate in audits and contribute to CAPA investigations

    • Team Leadership

  • Supervise inventory and fulfillment staff; provide training, direction, and performance feedback
  • Foster a culture of safety, quality, and accountability

    • Required Experience & Skills

  • 5+ years in inventory, logistics, or fulfillment—preferably in medical device or regulated industries
  • Experience with QuickBooks inventory / fulfillment ; ERP implementation or usage
  • Familiarity with domestic / international shipping software and documentation
  • 2+ years of team leadership experience
  • Strong communication, organizational, and analytical skills
  • Ability to lift up to 50 lbs and work on feet for extended periods
  • Forklift experience (certification provided)

    • Preferred Qualifications

  • Understanding of ISO 13485 : 2016 and quality system requirements
  • Experience managing fulfillment in a medical device company

    • Education

  • Bachelor’s degree in Supply Chain, Business, Operations, or related field

    • Compensation & Benefits

  • Competitive salary based on experience
  • Performance-based bonus
  • Comprehensive benefits package including health, dental, and 401(k)
  • Paid time off and holidays
  • Professional development opportunities

    • Qualifications

    2-3 years management experience,

    Order fulfillmnet

    Additional Information

    All your information will be kept confidential according to EEO guidelines.

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    Manager Fulfillment • Westport, CT, US