Engagement Specialist

A company is looking for an Engagement Specialist I to facilitate patient engagement through telephonic outreach.

Key Responsibilities

Conduct outreach to members to introduce the program and assist with enrollment and scheduling

Manage a daily queue of members for outreach, with performance measured by call completion and enrollment rates

Document interactions with members accurately and maintain a professional, empathetic demeanor during all communications

Required Qualifications

High school diploma or GED required; Associate's degree or higher preferred

Experience in a high call volume setting strongly preferred

Experience in a healthcare setting strongly preferred

Familiarity with medical terminology and HIPAA laws strongly preferred

Organizational skills and ability to manage multiple tasks simultaneously