Talent.com
Cortex, Customer Success Engineer - Public Sector
Cortex, Customer Success Engineer - Public SectorPalo Alto Networks • Santa Clara, CA, US
Cortex, Customer Success Engineer - Public Sector

Cortex, Customer Success Engineer - Public Sector

Palo Alto Networks • Santa Clara, CA, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Job Description

Job Description

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission :

Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Job Description

Your Career

As part of the Customer Success team, you will be pivotal in supporting our clients post-purchase, ensuring their success with Palo Alto Networks' solutions. You will be involved in driving ROI and value to the customer along with troubleshooting critical issues. Your expertise will drive the continued success of our customers as you work alongside them to solve problems and optimize their security infrastructure.

Your Impact

Trusted Advisor  - Acts as the product SME, assisting customers with their product questions and technical requirements, writing scripts, troubleshooting, training and other technical requests.

Product Experts Collaboration - working together with product and engineering teams ensuring our customers and partners get the most out of our products

Digital First - Ensure technical knowledge of the team is translated into articles and guides for our customers to consume allowing our customer coverage to scale

Qualifications

Your Experience

​​5+ years experience in Security Operations or Engineering with SIEM, SOAR, SOC, and / or XDR / EDR environments

Familiarity with cloud technologies, providers (such as GCP, AWS, Azure) and use-cases.

Strong understanding of enterprise security and IT products, systems, and processes

Experience with Linux system administration and troubleshooting

Proficiency in scripting with Python and / or JavaScript

Ability to work in a fast-paced, matrixed environment, managing multiple tasks under pressure

Skilled in collaborating with and influencing cross-functional teams

Strong communication skills and the ability to build and maintain relationships with customers

Experience in customer-facing roles is a must

Experience with attack surface management or CNAPP  is a plus

United States Citizen is a must

Additional Information

The Team

Our customer success team is critical to our success and mission. As leading this team, you enable our Customer Success Architect to provide support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.

You’ll be involved in building and implementing the team and processes, implementing new products, transitioning from old products to new – in fact, you’ll lead the team that ensures our customers are getting value from the product they purchased. We identify technical requirements, provide guidance and assistance and drive our customers to success.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales / commissioned roles) is expected to be between $112,000 - $152,000 / YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple : we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at   accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No.  Please note that we will not sponsor applicants for work visas for this position.

serp_jobs.job_alerts.create_a_job

Customer Public Sector • Santa Clara, CA, US

Job_description.internal_linking.related_jobs
Enterprise Customer Success Manager

Enterprise Customer Success Manager

Sendbird • San Mateo, CA, US
serp_jobs.job_card.full_time
Sendbird is on a mission to build the AI workforce of tomorrow.Sendbird is the omnichannel AI agent platform enterprises choose to elevate the customer experience by initiating autonomous support &...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Customer Success Manager - Aerospace & Defense

Customer Success Manager - Aerospace & Defense

Lumafield • San Francisco, CA, US
serp_jobs.job_card.full_time
Lumafield was founded in 2019 to upgrade manufacturing.We are engineers with deep experience across the product development cycle, from initial ideas to shipping hardware, across industries and spe...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Enterprise customer success manager

Enterprise customer success manager

Writer • San Francisco, CA, US
serp_jobs.job_card.full_time
It's our vision for Writer, and our customers' vision for their teams.We're looking for an Enterprise Customer Success Manager whose top priority is helping customers succeed with Writer.Our Produc...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Customer Success Manager

Customer Success Manager

Selector Software • Santa Clara, CA, US
serp_jobs.job_card.full_time
Selector is building an operational intelligence platform for digital infrastructure.By adopting an AI / ML based analytics approach, the platform provides actionable multi-dimensional insights to ne...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Customer Success Manager

Customer Success Manager

ManageCasa Inc. • San Francisco, CA, US
serp_jobs.job_card.full_time
ManageCasa is the all-in-one property management software built for HOAs, community associations, and rental property managers. We help property professionals streamline accounting, communication, o...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Customer Success Engineer - Level 1

Customer Success Engineer - Level 1

Ouster • San Francisco, CA, US
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
At Ouster, we build sensors and tools for engineers, roboticists, and researchers, so they can make the world safer and more efficient. We've transformed LIDAR from an analog device with thousands o...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days
Customer Success Manager

Customer Success Manager

imgix • San Carlos, CA, US
serp_jobs.job_card.full_time
Imgix is a chief platform for real-time visual media management, optimization, and delivery services.Our innovative technology empowers businesses to deliver high-quality visual experiences to thei...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Customer Success Manager

Customer Success Manager

IT Management Corp. dba 101 VOICE • Santa Clara, CA, US
serp_jobs.job_card.full_time
IT Management Corporation was established in 2009 as a new generation IT solution provider focusing on sustainability, network conversion, and business alignment. We’re a highly qualified and ...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Enterprise Customer Success Manager

Enterprise Customer Success Manager

SuperAnnotate AI • San Francisco, CA, US
serp_jobs.job_card.full_time
Enterprise Customer Success Manager.SuperAnnotate is a fast-growing, Series B startup revolutionizing the field of AI-data Infrastructure. We specialize in providing cutting-edge data pipeline solut...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Customer Success Program Manager

Customer Success Program Manager

Supermicro • San Jose, CA, United States
serp_jobs.job_card.full_time
Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop / Big Data, Hyperscale, HPC and IoT / Embedded customers...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Enterprise Customer Success Manager

Enterprise Customer Success Manager

Ivo • San Francisco, CA, US
serp_jobs.job_card.full_time
Contract negotiation is the most time-consuming, costly, and difficult component of the contract lifecycle—and it hasn’t gotten much easier since the days of fax machines.Large language...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Developer Success Engineer Hybrid - New York City, San Francisco

Developer Success Engineer Hybrid - New York City, San Francisco

vercel.com • San Francisco, CA, United States
serp_jobs.job_card.full_time
Vercel gives developers the tools and cloud infrastructure to build, scale, and secure a faster, more personalized web.AI SDK, Vercel helps customers like Ramp, Supreme, PayPal, and Under Armour bu...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Enterprise Customer Success Manager

Enterprise Customer Success Manager

Checkr • San Francisco, CA, US
serp_jobs.job_card.full_time
Enterprise Customer Success Manager.Checkr is building the data platform to power safe and fair decisions.Established in 2014, Checkr's innovative technology and robust data platform help customers...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Enterprise Customer Success Manager, AMER

Enterprise Customer Success Manager, AMER

Notion • San Francisco, CA, US
serp_jobs.job_card.full_time
Drive adoption, retention, and expansion for a product people love that solves real problems : Fortune 500 companies use Notion to run huge teams but your friends and family can also use it to take...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Forward Deployed Enablement Engineer - Customer Success

Forward Deployed Enablement Engineer - Customer Success

Palantir Technologies • Palo Alto, CA, US
serp_jobs.job_card.full_time
Palantir builds the world’s leading software for data-driven decisions and operations.By bringing the right data to the people who need it, our platforms empower our partners to develop lifes...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Customer Success Manager

Customer Success Manager

Halo Industries, Inc. • Santa Clara, CA, US
serp_jobs.job_card.full_time
Make your mark on the future of high-growth industries with Halo Industries.Originating from Stanford University in 2014, we're pioneering a revolutionary laser technology that's redefining...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
AVP, Customer Success

AVP, Customer Success

Anaplan • San Francisco, CA, United States
serp_jobs.job_card.full_time
At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their comp...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Enterprise Client Partner (Customer Success)

Enterprise Client Partner (Customer Success)

NimbleRx • Redwood City, CA, US
serp_jobs.job_card.full_time
We are starting by building the largest, most loved pharmacy business in the world.We are a fast-growing, technology-first startup driven by perfecting the patient and pharmacist experience.Nimble ...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted