ACH Processing Assistant Manager

ACH Processing Assistant Manager

Kansas City / Lee's Summit / Blue Springs, MO

Payments / Hybrid

Role Description :

As an ACH Processing Assistant Manager, you will oversee and support ACH processors, ensuring accurate and efficient processing of ACH and check requests, returns, and exception items. You will manage staffing, train new team members, and troubleshoot system and client issues. Additionally, you will assist with the development of ACH and check-related procedures, testing new services, and ensuring compliance during audits and risk assessments.

In This Role You Will :

• Serve as a subject matter expert and resource for team members, processors, and clients on ACH and check-related matters
• Troubleshoot complex ACH and check-related system issues and client concerns
• Respond to complex research requests from branches and clients
• Support the team with daily payment processing tasks as needed
• Ensure completion of daily ACH and check-related tasks and communications
• Review and assist with the preparation of daily and monthly reports
• Test and support implementation of new ACH and check-related products and services
• Collaborate with the PaymentOps Training and Implementation Specialist to :
• Create and coordinate regular team trainings
• Develop and maintain internal processes and procedures
• Assist with audit preparations and departmental risk assessments
• Support hiring, onboarding, and training of new ACH processors
• Foster development of current ACH processors through coaching and training
• Manage team scheduling and monitor staffing levels to ensure adequate coverage and adherence to bank standards
• Conduct monthly one-on-one meetings and complete performance reviews for ACH processors
• Schedule and lead team meetings to communicate updates and important information
• Perform other payment processing duties as assigned

Qualifications :

What We Offer :