Vehicle Service Contract Specialist

2 weeks ago Be among the first 25 applicants

The Vehicle Service Contract Specialist will handle incoming claim calls and determine coverage in accordance with contract terms. They will review repair shop diagnoses and estimates to evaluate coverage and determine if inspections are necessary. Additionally, they will provide exceptional customer service throughout the claims process.

Minimum Qualifications

• High School Diploma or Equivalency required.
• 2 plus years of experience repairing as vehicle technician and / or service department.
• Industry certification a plus. (Factory training and ASE's certification).
• Communicate claim decisions—approval or denial—clearly to customers, along with next steps.
• For covered repairs, obtain and review estimates to facilitate timely payment authorization.
• Verify accuracy of labor times and parts pricing within repair estimates.
• Negotiate scope of work and pricing with repair facilities when needed.
• Meet service level agreements (SLAs) for call handling and claim resolution.

Primary Job Functions

The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.

Skills & Competencies Required

Additional Information

Full benefit package including medical, dental, life, vision, company paid short / long term disability, 401(k), tuition assistance and more.

Please be aware of job fraud(s) – all correspondence emails regarding your candidacy will come from our Fortegra.com email address. Thank you.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Legal

Industries

Insurance

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