Data Center Operations Director (Hybrid - Raleigh, NC)

Overview

This is a hybrid role with the expectation that time working will regularly take place inside and outside of a company office in Raleigh, NC.

The Data Center Operations Director reports into the Sr Director Infrastructure Operations : Data Center Management and Cloud Operations and Governance and manages all data center facilities for First Citizens Bank and its divisions and affiliates including First Citizens India (FCB). This leader will bring industry perspectives and drive the design of best-in-class data centers while continuing to manage existing infrastructure and address current issues. The individual should be a thought leader capable of creating a service focused IT organization through speed, agility, and automation. The key responsibilities will include operations and management of existing Data Center Operations as well as working with Physical Security and Facilities for capacity planning, compliance with government regulations, physical security of assets, optimizing power / cooling, and interfacing with third party vendors. The individual should also have extensive experience in collaborative management of large teams involved in end-to-end data center operations, facilities and security. This role will be critical in operating next-generation data center facilities required to be an industry leader and helping to lead the migration and consolidation of the on prem footprint and transition to the cloud through workload placement.

Responsibilities

Define strategic direction and drive execution for the future of FCB data centers

Spearhead technology investments related to data centers; define and develop relevant solutions and services based on market trends and strategic alignment to

Help create and manage the vision and strategy to take data center operations to the next level of industry leadership

Develop and maintain scalable operations model with well-documented roadmap, goals and objectives

Provide technical oversight in the planning, design, and development of all electrical and mechanical facilities equipment

Design and implement innovative and robust processes and standards related to data center support areas

Partner with industry innovators to build in-house capabilities to develop and maintain cutting edge solutions

Work closely with the Global Head of Core Infrastructure Services and other IT executive leaders to lead the short term and long term technology infrastructure strategy and execution for

Optimize FCB’s Data Center management, support and operations

Deliver all Moves, Adds and Change requests within established SLAs.

Responsible for compliance and security requirements for all global data center facilities, including access management for vendors, contractors, and employees

Manage, develop and maintain design rack layouts and data cabling schematics for all data centers

Design, monitor, and provide fire center safety training and ensure that fire suppression systems are operational

Monitor power draw and optimize annual cooling and power costs with year over year reduction targets

Direct crisis management and recovery activities for unplanned events. Ensure that facilities problems are identified and repaired quickly

Leverage appropriate tools, frameworks, best practices and experience to deliver the best solution to the business

Manage delivery operations of

’s Data Centers, supporting IT and facility management services for co-location clients to ensure 100% up-time, and on time delivery of data center infrastructure

Establish large cross functional teams (cloud services, IT, facilities support, external vendors) as necessary for business problem / issue resolution

Develop and track key performance indicators (KPI) for the datacenter mission critical operations

Drive cultural change and instill a collaborative, service oriented mindset within the organization

Define an enterprise-level service catalog with transparent service pricing and agreed upon SLAs

Drive faster time to market, delivering 20-30% reduction in average time to market

Work continuously to improve operations and maintenance efficiencies, and travel to other regions to facilitate projects and data center reviews as required

Actively review and optimize processes related or interfacing with datacenter facilities for the broader CTO organization

Develop a culture of risk taking and innovation driven organization that continuously embraces and adapts to change

Continuously monitor technology aging and execute plan to upgrade, migrate or re-platform off outdated versions

• Share accountability for the achievement of  strategic objectives

Qualifications

Bachelor's Degree and 8 years of experience in Complex leadership and management responsibilities in an Infrastructure and Operations Enterprise environment OR High School Diploma or GED and 12 years of experience in Complex leadership and management responsibilities in an Infrastructure and Operations Enterprise environment

Preferred skills :

Bachelor's degree in Mechanical or Electrical engineering, Information Systems or a related field, and 15+ years of experience in the IT arena, with 7+ years of relevant experience in planning, creating and implementing complex system designs for large data center installations

Understanding and experience in advanced and new-age Data Center Facilities Management

Knowledge of the layout and structure of the physical datacenter buildings and the facilities infrastructure (Generators, switchgear, uninterrupted powers supplies, battery banks, building controls and automations systems, chiller plant, security systems, power distribution)

Experience with electrical and mechanical systems, cooling principles with specializations in generators, power electronics, chillers, and pumps

Strong knowledge of UTP, Fiber Optic, Serial, and Coaxial cabling standards and limitations

Understanding of green IT initiatives being adopted across the industry

Experience in multi-generation segment technology planning and rationalization

Proficient in managing diverse technology environments

Experience in implementing effective and innovative software development methodologies

Proven experience of managing information technology systems at a financial services, preferably an banking firm

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https : / / jobs.firstcitizens.com / benefits.

Company Description :

Founded in 1898 and headquartered in Raleigh, N.C., First Citizens Bank serves customers in 18 states and the District of Columbia. For over 100 years, customers have trusted First Citizens with their money … and their futures. Today, First Citizens is the largest family-controlled bank in the nation and the sixth-largest bank franchise headquartered in the Southeast with more than $30 billion in assets. We employ more than 6,000 associates who are focused on helping our customers achieve a lifetime of success. First Citizens operates more than 570 branches in Arizona, California, Colorado, District of Columbia, Florida, Georgia, Kansas, Maryland, New Mexico, Missouri, North Carolina, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Virginia, Washington and West Virginia.

First Citizens Bank. Forever First®. Member FDIC.

Equal Opportunity / Affirmative Action Employer / Minority / Female / Disability / Veteran

If you need special assistance or an accommodation in applying for employment at First Citizens Bank, please contact our Human Resources department.