Customer Service Representative

Job Description

Job Description

We are looking for a dedicated Customer Service Representative to join our team in Graham, North Carolina. This long-term contract position offers an opportunity to provide exceptional support to customers in a fast-paced, high-volume environment. If you have strong communication skills and enjoy problem-solving, we encourage you to apply.

Responsibilities :

• Respond to customer inquiries via phone, email, or other channels in a timely and detail-oriented manner.
• Handle a high volume of inbound calls, ensuring each customer’s needs are addressed effectively.
• Process and manage order entries with accuracy and attention to detail.
• Utilize basic office equipment and software to support daily operations.
• Resolve customer issues and complaints by identifying solutions and following through to completion.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Uphold company standards for quality and detail-oriented communication.
• Follow established procedures and guidelines to ensure compliance with company policies.
• Provide feedback to management on recurring issues and customer trends.
• Experience in call center customer service, preferably in a high-volume environment.
• Proficiency in using basic office equipment and software.
• Strong skills in order entry and data management.
• Ability to handle inbound calls efficiently while delivering excellent customer service.
• Proven ability to multitask and prioritize tasks in a fast-paced setting.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Familiarity with standard office practices and procedures.