Team Leader of Client Service

Team Leader of Client Service

Sacramento, CA (Onsite)

Monday-Friday, 9am-6pm

CSCs Corporate Transactions Sacramento team is seeking a Team Leader to lead a team of Client Service Representatives who are responsible for providing great client service, while ensuring quality, efficiency, and timeliness of corporate transaction filings. The Team Leader will be responsible for supervising, managing, motivating, and guiding team members on a daily basis. As a Team Leader, you will be the primary contact person for all team members, so communication skills must be excellent. A successful candidate in this position will be comfortable getting into the details of the day-today work of the team. Ultimately, the Team Leader will lead by setting a good example and engaging the team to achieve goals.

Some of the things youll be doing :

Create an inspiring team environment with an open communication culture

Develop key performance indicators and set clear team goals

Delegate tasks effectively and set deadlines

Oversee day-to-day operations

Monitor team performance and conduct performance reviews

Handle customer complaints and address escalations with customers

Design and implement process and operational policies

Full spectrum of employee management, development, and training

Motivate team members to achieve objectives

Discover training needs and providing coaching

Listen to team members feedback and resolve any issues or conflicts

Recognize high performance and rewarding accomplishments

Ensure the highest levels of productivity, service, and client satisfaction levels

Organize team-building activities

These are the technical skills, experience, and qualifications that would make someone successful :

3 years of leadership experience, preferably in a customer service and compliance industry

A proven history of successfully mentoring and developing employees

In-depth knowledge of developing and utilizing performance metrics

Proficiency with MS Office, especially Excel

Tremendous written and verbal communication skills

Organizational and time management skills

Decision-making skills

Excellent change management skills

Strong analytical and problem-solving skills

Attention to detail

At CSC, compensation decisions are dependent on a number of factors including job location and the knowledge and experience of each individual. A reasonable estimate of the current range is $70,000 to $80,000.

Candidates for this position must be eligible to work without sponsorship. Time on-site or time zone may be necessary based on business needs.

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by Jobble