Factory Service Technician - Heavy Equipment

Job Description

POSITION SUMMARY

The Factory Product Specialist position is responsible for supporting customers with service and parts orders and troubleshooting equipment issues. Located in St. Martin, Minnesota and reports to the Customer Service Supervisor.

KEY RESPONSIBILITIES

• Work with customers to clarify exact requirements of all parts and service orders.
• Support customers in solving parts and service issues with Rotochopper equipment.
• Provide ideas to support and improve the customer call center efforts.
• Accountable for resolving any issues, equipment or otherwise.
• Be the authority on features, benefits, and performance characteristics of all products.
• Assist with the creation and building of Rotochopper parts and service training and manuals.
• Develop processes that positively impact the department and provide growth opportunities.

CRITICAL SKILLS AND ABILITIES

EDUCATION AND EXPERIENCE

WORKING CONDITIONS

Rotochopper is an EOE employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

WHY JOIN OUR TEAM

We offer a competitive base salary in the $65,000 to $80,000 range, based on experience and qualifications.

Beyond competitive pay, our market-leading benefits are designed to support your well-being. As an ESOP (Employee Stock Ownership Plan) company, we are proud to offer ownership opportunities to our employees. Our benefits package includes medical, dental, vision, and life insurance, along with short- and long-term disability coverage. We also provide a health savings account with a company match, a retirement plan with employer contributions through Vanguard, and access to the Granite Assistance Fund for support when it’s needed most. Additionally, we offer company-paid uniforms, allowances for safety PPE, and generous paid time off, including volunteer time off and paid holidays, to support rest, personal growth, and community engagement.

APPLY TODAY!