Senior Manager, Customer Success

A company is looking for a Senior Manager, Mid-Market Customer Success.

Key Responsibilities

Hire, coach, and develop a high-performing Mid-Market Customer Success team

Lead a team of 6-8 CSMs to deliver exceptional customer value and drive account growth

Own team metrics related to renewal success, account growth, and business value delivery

Required Qualifications

2+ years of experience in building and managing high-performing CSM teams in B2B SaaS

6+ years of experience in a customer success role

Proven ability to lead customer-facing teams and manage renewals and revenue targets

High business acumen with experience in aligning with customer executives

Experience in a fast-paced, high-growth environment with a collaborative mindset