Associate Desktop Support Technician

Horizontal Talent • Eagan, MN, US

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Join to apply for the Associate Desktop Support Technician role at Horizontal Talent

Join a dynamic team as an Associate Desktop Support Technician, where you'll play a crucial role in providing exceptional desktop support services. This 10-month opportunity offers a chance to showcase your technical expertise and customer service skills in a large corporate environment.

Responsibilities

Deliver top-notch desktop support services, including installation, configuration, and troubleshooting of hardware and software issues.
Manage service requests efficiently to ensure business functionality is maintained within service level agreements.
Provide Level 3 support and resolve technical problems or escalate to the appropriate team for resolution.
Document problem resolutions and contribute to the knowledge base for continuous improvement.
Assist in executive presentations and support, ensuring seamless use of media-based tools and technology.
Perform maintenance and lifecycle management of PC hardware, software, and peripherals.
Travel locally and regionally to provide support and deploy hardware / software to remote offices and clinics.
Create and deliver bi-weekly reports to management, detailing support activities and progress.

Skills

Technical degree in computer science or related field, or relevant certifications with substantial experience in desktop support.

Strong understanding of workstation hardware, software, and networking systems.

Excellent problem-solving skills with the ability to interpret and resolve issues promptly.

Exceptional customer service skills and effective communication abilities.

Willingness to travel and work outside normal business hours as needed.

Preferred Skills

A+ Certification and experience with Macintosh systems are advantageous.

Horizontal is committed to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds and strive to create an environment where everyone feels valued and respected.

Compensation : Pay range $9.00-$27.00 per hour. Final offer amount may vary based on factors including experience and geographic location.

Job Details

Seniority level : Entry level

Employment type : Contract

Job function : Information Technology

Industries : Staffing and Recruiting

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Desktop Support Technician • Eagan, MN, US