Mobile Device Support Specialist

BlueStone Recruiting is a national search firm with a focus on placing top Web and Applications talent from the Analyst level to Directors of Application Development with prestigious organizations nationwide. We are working with a large financial institution that has asked us to find them a Mobile Device Support Specialist.

Job Description

This role is on the End-User Computing team, which is responsible for testing, designing, and implementing user-facing enterprise solutions specifically to enhance their productivity. The successful candidate will be self-motivated with a broad understanding of the Mobility market and a deep understanding of AirWatch, iOS, and Android technologies. The role will require excellent problem-solving skills and the ability to rapidly learn and apply new and constantly evolving technologies.

Qualifications

• 4+ years of mobile support services experience
• In-depth experience in supporting iOS, Androids, Windows, and other smartphones and tablets
• In-depth knowledge and experience in Mobile device configuration, app installations, and troubleshooting
• In-depth understanding of AirWatch and / or other Mobile Device Management systems (MDMs) as it pertains to mobile device support
• Excellent client management skills, both through verbal and written interaction
• Ability to work independently and collaboratively, outside of comfort zones
• Good project management skills; ability to coordinate with colleagues on the project team; capacity to deliver results on time
• Outstanding communication skills including the proven ability to convey complex ideas through clear communication, concise reports, and effective oral presentations
• Excellent understanding of Microsoft Outlook, Microsoft Direct Access, and Windows platforms

Additional Information

We look forward to speaking with you about this opportunity.

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