Job Description
Job Description
Summary
POSITION SUMMARY :
The Store Manager (SM) is a senior leader within the Landry’s system and together with the Senior Leadership Team, is ultimately responsible for driving the success of the company. The SM’s primary accountability is to Landry’s overall, as they actively contribute at the highest level of leadership to set the direction and future growth of the business, as well as to lead the team that reports to them to create that success. Each Store Manager is accountable for delivering a best-in-class experience to our customers and for working effectively with other key leaders, to communicate and collaborate to drive the success of Landry’s.
OUR CULTURE :
Landry's Bicycles is collectively owned by our dedicated employees. As co-owners, Landry's staff have a vested interest in collaborative teamwork, exceptional customer service, and our visionary goal for Landry's to become "the best bike shop for the world." Our core values, which guide everything we do, include :
- Treating all our customers as honored guests
- Connecting with the larger realm of bicycling
- Making the world a better place through our work
- Celebrating the quality of our people
- Fostering teamwork, open communication, honesty, and trust
- Continuously improving how we do things
- Taking intelligent risks
Duties
ESSENTIAL FUNCTIONS JOB DUTIES :
Leads for the good of the wholeInstills and demonstrates a consistently excellent hospitality culture within the storeProvides direction setting for staff in-order-to best meet the needs of multiple customersSets and achieves profitability goalsManages a successful relationship with the store Service Manager and achieves service goalsEffectively manages budget, staff payroll, and ongoing administrative dutiesEnsures stores’ operational duties are carried out correctly and on timeDevelops and delivers staffing schedule to store employees regularly and on timeOversees effective merchandising practices to provide an excellent customer experience, including but not limited to appropriate product placement and stocking levelsHires new and appropriate staffTrains and develops both new and tenured staffHas regular individual performance feedback meetingsManages incentives and pay for best retention, growth, and employee reward and recognitionMakes personnel changes when necessary for the good of the storeHandles people issues directly; engages in candid, difficult, or corrective conversationsCommunicates well and provides staff with regular and timely updatesIdentifies and communicates individual strengths and weaknesses to subordinatesHas a succession plan in mind for key roles and actively works towards achieving the planIs responsible for cleanliness of their storeIs an active participant in Landry’s corporate leadership and direction-settingLives Landry’s core valuesActively builds a positive cultureEngages local community, bringing Landry’s into the community and the community into Landry’sCalls out systemic problems and participates in related problem-solving when necessaryPHYSICAL DEMANDS :
Able to lift and / or move up to 65 poundsAble to sit or stand and walk throughout the scheduled work shiftRequirements
KNOWLEDGE / EXPERIENCE :
Previous bike shop leadership experience, preferably within the Landry’s organizationPossesses a passion for cyclingAbility to communicate well and teach othersStrong leadership skillsAbility to engage and motivate staffExcellent communication skills, both internally and when communicating with customersKnowledge of the bicycle industry, bicycles and their related parts and accessoriesAbility to solve problems in an ever-changing environmentAbility to effectively present information and respond to questions from employees and customersNice To Haves
PROFESSIONAL EXPECTATIONS :
Always presents Landry’s in a positive mannerHas a positive personal presentationIs consistently dependable and reliableIs a strategic thinker with the ability to step out of the day-to-day operations to analyze the business and recommend changes that would best serve our current and future customersBuilds rapport and relates well to othersTakes personal responsibility for oneself by listening to feedback and making changes accordinglyPursues self-development that enhances job performanceBehaves honorably and with integrityFollows through on promisesAccepts and demonstrates Landry’s core values and speaks up when core values are compromised by othersDemonstrates a desire to serve others and fulfill community needsApproaches work with a positive and inspiring attitudeBenefits
Competitive full range of benefits for full-time employees.
Training provided.Employee purchase discounts.Health, Dental Vision insurance.401(k) retirement plan with company-matched contributions.Company profit-sharing plan.Employee Stock Ownership Plan (ESOP).Bicycle-friendly business with accommodations for bike-commuting staff.About Us
Employee-owned company
Landry's Bicycles is collectively owned by our dedicated employees. As co-owners, Landry's staff have a vested interest in collaborative teamwork, exceptional customer service, and our visionary goal for Landry's to become "the best bike shop for the world." Founded in 1922, Landry's is now rated as one of "America's Best Bike Shops" - with a growing family of bicycle stores located in Massachusetts.
See Landry's website for more information : https : / / www.landrys.com