Desktop Support Engineer

A recognized real estate firm in San Francisco, CA is actively seeking a new Desktop Support Engineer to join their team on an ongoing contract basis.

Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed.

Responsibilities :

Provide hands-on support for 70 to 90 desks and 300+ staff

Issue / setup laptops, install software, support conference rooms

Handle walk-up requests, remote support across the Americas, and some security tickets

Use FreshService ticketing system to ensure timely resolution

Assist with the December office move (equipment setup, monitors, meeting rooms, etc.)

Perform other duties, as needed

Qualifications :

3+ years of Desktop Support experience

Experience with Ticketing Systems

Experience setting up laptops for new hires

Experience troubleshooting issues with Office business applications

Must be confident, approachable, and comfortable interacting with senior stakeholders

Desired Skills :

Relevant certifications