Operations Support Representative

Job Description

The Operations Support Representative provides support for the Merchant Referral Program through implementing and maintaining system enrollments. Growing the business of new, inactive, and active Merchants through ongoing communication, relationship building, and follow-up. The successful candidate will also provide support for field team members, sales team members and businesses enrolled in the program.

In the Role

Systemically processing and maintaining Merchant Referral enrollments

Initiating outbound calls to merchants as necessary to gain information for growth opportunities

Collaborate and partner with sales representatives and branches as needed

Processing merchant reviews

Processing and coordination of merchant inquiry resolution with appropriate OneMain personnel / departments

Project assignments as needed

Making recommendations for process improvements and assisting in training and material development

Delivering high quality service to existing internal / external customers

Requirements

High School Diploma or GED.

1 year customer service or related business experience

Strong phone, communication and problem-solving skills

Strong organizational skills

Quick thinking and creative research skills

Basic knowledge in MS Office applications

Preferred

Retail Auto or Lending experience

Location

On-site – Evansville, IN

Who we Are

OneMain Financial (NYSE : OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with :

Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances

Up to 4% matching 401(k)

Employee Stock Purchase Plan (10% share discount)

Tuition reimbursement

Paid time off (15 days’ vacation per year, plus 2 personal days, prorated based on start date)

Paid sick leave as determined by state or local ordinance, prorated based on start date

Paid holidays (7 days per year, based on start date)