Client Service Representative

Sales Opportunity At Trane Technologies

At Trane Technologies and through our businesses including Trane and Thermo King, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

What's in it for you :

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it's our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do businessit is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Thrive at work and at home :

Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives WE DARE TO CARE!

Family building benefits include fertility coverage and adoption / surrogacy assistance.

401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.

Paid time off, including in support of volunteer and parental leave needs.

Educational and training opportunities through company programs along with tuition assistance and student debt support.

Where is the work :

This position has been designated as a Hybrid work schedule with work performed onsite 3 days each week.

Job Summary

Trane in Columbus, Ohio is hiring a Client Service Representative to join our team. In this role you will work closely with customers to ensure their service needs are met. This position will also work closely with Account Managers and Area Service Managers as the point of contact for all service agreement renewals and Technicians regarding sales revenue through the Quick Quote / Technician Lead program in specified geographical areas.

What You Will Do

Act as a customer advocate to ensure that customer needs are met and exceeded, resulting in high satisfaction rates, retention, quotes, pull-through, and service agreement base growth.

Provide assistance in the account management process for existing clients, including the identification and execution of additional services.

Serve as the primary contact for assigned customers to ensure they are satisfied with existing services, leading to account retention.

Collaborate with Service Account Managers to ensure successful execution of service products, renewals, and service agreement renewals.

Assess and evaluate potential service agreement opportunities at startup.

Actively make outbound calls by leveraging open work orders file, Salesforce reporting, Linkage, lost service agreement list, new equipment start-ups, etc.

Follow up on connectivity reports, outdated equipment lists, and control upgrade opportunities.

Own follow-ups on expiring quick quotes and service agreement customer calls.

What You Will Bring

Certificate / degree from college or technical school with one (1) year related experience and / or training; or three (3) years of related experience and / or training with HS Diploma / GED.

Must have excellent Customer Service skills - need to be extremely comfortable and effective on the phone.

Working knowledge of HVAC systems preferred.

Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to : DUI, Hit & Run, License Suspension, Reckless / Carless Driving, or multiple smaller infractions or preventable collisions in the previous 3 years.

Compensation

Pay Range : $70,000 to 80,000 annually. Total compensation for this role will include an incentive plan. Disclaimer : This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.

Equal Employment Opportunity :

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.