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Lead Concierge - The Gathering Spot

Lead Concierge - The Gathering Spot

The Gathering SpotWashington, DC, US
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Job Description

Job Description

Seen as the leader of the concierge team. Acts as a leader by maintaining professionalism at all times, supervises the day-to-day functions of the team ensuring that tasks are completed. Acts as the direct liaison between GM, Membership team and Concierge team.

  • Distributes and monitors the execution of tasks given by management
  • Provides new hire and ongoing training for the concierge team
  • Seeks out new tasks for the concierge team to work on during slower hours
  • Manages inventory levels for supplies and equipment
  • Monitors usage of cell phones, personal work, and personal conversations.
  • Alerts leadership of any issues that need to be addressed.
  • Staffing

Sits in on interviews with new team member candidates

  • Schedule

    • Creates Concierge team schedule

  • Monitors breaks, tardiness, overtime, excessive lunches, uniform issues
  • Checks in with team members as they arrive to make sure they are informed for the day
  • Attend BEO Meetings

    • Provides team with needed information from BEO meetings

  • Attend Marketing Meeting

    • Provides team with needed information from marketing meetings

  • Attend Membership Meeting

    • Provides team with needed information from marketing meetings

  • Monitors incoming and outgoing emails
  • Handles customer service escalations from concierge team

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    Lead Concierge • Washington, DC, US

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