Transportation Director - Baraboo, WI

Operations Manager

This is an Operations position responsible for directing the activities associated with Delivery. Responsibilities include but are not limited to, strategic overview and implementation of projects, expense and revenue management, compliance with government regulations, management and direction to delivery staff and safety and security of the delivery department.

Responsibilities :

• Direct the daily work and safety of Delivery supervisors, routing personnel and other associates.
• Ensure that management staff is effectively managing the day to day delivery activities, including but not limited to Delivery Associate adherence to standard operating procedures, adherence to planned routes, and providing safe and efficient customer service.
• Assure Delivery Associate compliance with local, state and federal regulatory agencies (i.e. DOT, OSHA, etc.) and ensure that electronic logs are kept current and accurate.
• Direct labor hours, travel, fuel, and consumable supplies within budget, maximizing time and cost efficiencies.
• Prepare work schedules including extra work days and shifts as needed.
• Oversee the proper selection, purchase, and utilization of company assets in support of the Delivery department.
• Coordinate required repairs with proper departments as necessary.
• Observe the effectiveness of daily routing activities to ensure all established Key Performance Indicators (KPI) and Sales / customer satisfaction goals are met.
• Prepare budget, profit plans, and capital requests as required.
• Evaluate metrics and adjust activities to meet or exceed performance expectations.
• Suggest efficiency ideas, cost reduction measures and assist with the implementation of delivery changes.
• Monitor the utilization of delivery services by reviewing the coordination of backhaul functions and other routing / scheduling activities to increase the profitability of all delivery services.
• Communicate with Sales Management and Marketing Associates to collaboratively resolve any customer or delivery opportunities or issues.
• Visit customer locations and meet with customers to address issues and assess delivery difficulty.
• Establish the use and updating of productivity and routing software systems.
• Preserve associate relations through regular department or pre-shift meetings.
• Maintain on-going interaction.
• Keep open communication channels with associates by answering questions and explaining policies and procedures.
• Monitor associate morale.
• Submit and respond to ideas to improve associate engagement and enablement.
• Interpret, train and consistently enforce company policies and procedures.
• Coordinate efforts with the Safety department to aid in training, conducting associate observations, updating preferred work methods, conducting accident investigations to determine root causes and routine safety inspections.
• Make recommendations for disciplinary action and / or behavior modification where required.
• Execute management functions of staff selection, development, discipline, performance reviews and / or terminations.
• Perform the duties of the associates supervised, and perform other related duties as needed (as qualified).

Qualifications : Education :

Experience :

Certificates, Licenses, and Registrations :

Professional Skills :

Physical Demands :

The above information on this description has been designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of knowledge, skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.