Operations Facilities Coordinator (Hybrid)

Overview

This is a hybrid role with the expectation that time working will regularly take place inside and outside of a company office. This role is Hybrid 3 days Onsite / 2 days Remote. The person hired for this position will work on a rotating schedule of 8am – 5pm EST and 11am – 8pm EST and will be expected to work alternately between the two shifts. Specific shift hours will be assigned a month in advance. The first 90 days will be fully onsite.

We are seeking a motivated Operations Facilities Coordinator with a background in Facility Management within Commercial Real Estate.  While experience in financial institutions is a bonus, it is not a requirement.  The ideal candidate will possess strong analytical skills, particularly in Microsoft Excel, to assist our facility maintenance team with reporting and operational efficiency. Maintains files and records related to leases, properties, construction, and building maintenance. Reviews, approves, and processes invoices, assisting with confirmation of payment and related issue resolution. Works closely with both internal and external parties in the completion of daily activities and provides reports for management to assist in the strategic evaluation of CRE functions.

Responsibilities

• Business Support

Assists with a variety of tasks to facilitate CRE operations. Supports the facility maintenance team in data analysis using advanced Microsoft Excel functions, including pivot tables and v-look ups. Enters project, work order, and portfolio data into the department tracking system. Creates various reports and conveys to the appropriate parties. Responds to objections, disagreements, and conflicts related to real estate properties. Resolves requests for information or documentation in a prompt and efficient manner. Assist in the technical aspects of facility maintenance, helping to resolve issues and streamline processes. May assist with department mail sorting and delivery.

Maintains project, work order, and lease files on an ongoing basis. Ensures CRE records are accurate and up-to-date.

Cultivates and maintains strong professional communications with executives, associates, and vendors to solve issues that arise during the course of CRE activities. Ensure proper dispatch of work orders and track their progress using a CMMS system. Collaborates with internal teams and external vendors to maintain facility standards and ensure compliance with agreements. Resolves property issues by working directly with landlords and vendors. Creates and records written communication between parties for documentation purposes.

Qualifications

Bachelor's Degree and 0 years of experience in Corporate Real Estate or Facilities

OR High School Diploma or GED and 4 years of experience in Corporate Real Estate or Facilities

Preferred Skills :

Intermediate to advanced Excel (v-lookups, pivot tables, data validation)

Experience in a coordination support role in Facility Management

Experience working at a third-party property management company

Dispatch experience for maintenance requests

Experience working in work order systems

Ability to collaborate with internal and external partners

Calendar management experience

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https : / / jobs.firstcitizens.com / benefits.

Company Description :

Founded in 1898 and headquartered in Raleigh, N.C., First Citizens Bank serves customers in 18 states and the District of Columbia. For over 100 years, customers have trusted First Citizens with their money … and their futures. Today, First Citizens is the largest family-controlled bank in the nation and the sixth-largest bank franchise headquartered in the Southeast with more than $30 billion in assets. We employ more than 6,000 associates who are focused on helping our customers achieve a lifetime of success. First Citizens operates more than 570 branches in Arizona, California, Colorado, District of Columbia, Florida, Georgia, Kansas, Maryland, New Mexico, Missouri, North Carolina, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Virginia, Washington and West Virginia.

First Citizens Bank. Forever First®. Member FDIC.

Equal Opportunity / Affirmative Action Employer / Minority / Female / Disability / Veteran

If you need special assistance or an accommodation in applying for employment at First Citizens Bank, please contact our Human Resources department.