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Hotel Houseperson

Hotel Houseperson

Residence Inn by MarriottCharlotte, NC, US
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Job Description

Job Description

What Makes a McKibbon Hotel Houseperson?

The Hotel Houseperson creates an exceptional guest experience by supporting the housekeeping team in delivering a welcoming, home-like stay. This role ensures that public spaces are clean and inviting while assisting with guestroom support tasks such as linen distribution, trash removal, and laundry delivery. Guided by the McKibbon Principles , the Houseperson provides helpful, dependable service that leaves a lasting impression.

A Day in the Life :

  • Clean hallways, bathroom, windows, and common areas of the hotel
  • Stock linens and supplies for Room Attendants
  • Assist with laundry and trash removal
  • Identify cleaning and organization tasks necessary for effective and efficient cleaning
  • Provide friendly, guest-focused service

Public Areas

  • Vacuum, sweep, and mop floors
  • Dust and wipe furniture, fixtures, and surfaces
  • Clean windows, mirrors, and glass doors
  • Disinfect high-touch areas (door handles, elevator buttons, railings)
  • Spot-clean walls, carpets, and upholstery
  • Empty trash bins and replace liners

    • Restrooms & Guest Areas

  • Sanitize toilets, sinks, and counters
  • Refill soap, sanitizer, and paper products
  • Mop floors and check for spills or hazards

    • Back-of-House Areas

  • Keep storage rooms, closets, and laundry areas tidy
  • Ensure trash and recycling are removed regularly

    • Organization Tasks

  • Stock linen closets with fresh sheets, towels, and amenities
  • Organize housekeeping carts for efficient guestroom service
  • Rotate linens and supplies to ensure older stock is used first
  • Track and report low inventory levels
  • Collect and transport soiled linens from hallways to laundry
  • Keep hallways clear of trash, linens, and obstacles
  • Deliver requested items (extra towels, pillows, etc.) promptly
  • Maintain orderly storage areas to prevent clutter
  • Follow cleaning checklists to ensure consistency

    • Job Requirements :

  • Previous housekeeping / cleaning experience a plus
  • Great customer service and communication skills
  • Embrace the McKibbon Guiding Principles
  • Courteous friendly demeanor to guests, clients and fellow associates
  • Ability to work weekends and holidays
  • Must be 18+ and able to lift at least 20 lbs.

    • Why McKibbon?

    We believe in our Guiding Principles : Think Bigger. Love Your Community. Do the Right Thing. Support Each Other. Make a Lasting Impression. At McKibbon, you’ll join a supportive team that values your work and helps you grow.

    Perks & Benefits Beyond the Basics :

    We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment :

    Full Time Associates :

  • Comprehensive benefits package including medical, dental, and vision
  • Life insurance
  • Pet Insurance
  • Short and long-term disability
  • Paid time off and holidays
  • Tuition assistance

    • Financial & Occupational Wellness : All Associates

  • Competitive Compensation with incentives  (incentives vary by position)
  • 401K Savings Plan with 50% matching funds
  • Associate referral program
  • Brand and company training classes, workshops and conferences for career growth and development (varies by position)
  • Wellbeats APP to support physical and mental wellness

    • Personal Wellness :  All Associates

  • Fundraising matching funds program
  • Team volunteer opportunities
  • 24 / 7 chaplain services
  • Exclusive hotel rate discounts

    • Any state specific holiday, vacation or benefit requirements will apply

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    Houseperson • Charlotte, NC, US

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